Lead a team of engineers focused on building and supporting platform infrastructure and build systems to ensure application stability and smooth development processes.

Lead a team of highly-trained, ninja test engineers, ensuring quiet software releases with a focus on improving quality and speed of delivery through automation of regression testing and code deployment.

I develop test strategies for net new projects, automate regression testing and manage all software releases for the bank. Work closely with developers to help them meet sprint goals and ensure timely feature releases.

As the QA Manager I lead the testing team ensuring the software development life cycle is followed, thus improving the stability of the applications and reducing cost of development by managing outgoing issues before production. I provide analysis of current business flows for our customers and the company. From this analysis, customer enhancement requests and user requirements gathering, I create software development specifications helping to grow the development of the application with emphasis on quality and flexibility.

Manager of a team of Support, Claims and QA Specialists ensuring that there is no interruption in business workflow for AlphaCM's customer base. Train and mentor support staff on two proprietary applications. Serve as the liaison between the Support and Development teams working with the Lead Developer to help manage the direction of development of the applications.

Provide technical and business support for AlphaFlex a proprietary electronic health record and billing software suite. Meet and train face to face with health care organizations to assist with learning the application and to guide through the implementation process. Develop support and training documentation to bring stability to internal policies. Utilize T-SQL to setup and service billing configurations.

In the Investment Technology Support role I provided tier 1 level application support for investment offices in the Northeast Region.ƒ Utilizing a Help Desk model I supported remote users while also answering ad-hoc troubleshooting requests on-site. Collaborated with other internal IT groups to evaluate the existing applications, identify areas for improvement, prioritize program goals, and align these goals with corporate initiatives. Provided one-on-one and group training on investment applications to both onsite and remote learners.