Dwayne Ladson, Mba Email & Phone Number

Atlanta, Georgia, United States

In my present job role, I am efficiently improving performance by leadingtalented team of Software Upgraders and Project Managers to implementsoftware upgrades across Elekta installed base of customer sites. I amresponsible for enhancing upgrade procedure from request through planning,deployment, testing, and handoff to support and create best practices forrelease administration. I also conduct in-depth communication with Elektasoftware support services, education and learning services, projectmanagement, development engineering, and marketing units to guaranteeoutstanding customer service, while delivering upgrade services. Lastly, Iensure maintenance and enhancement of existing knowledge base and supportwebsite in relation to upgrades.In this role, my accomplishments have been the following:- Decreased upgrades backlog by 50% within less than 6-months.- Reduced contract labor cost by $250K+ through strategic planning andexecution.- Optimized upgrade procedures and reduced post upgrade issues by 80%via implementation of processes.

Atlanta Metropolitan Area

In my former role, I strategically built several vendorrelationships/contracts to deliver best services to McKesson and customers.I was able to organize long-term plans for Connectivity Services group tobuild more productive and efficient support company. I led team of CiscoEngineers on planning, implementation, and operational support. Furthermore,I steered network technical support team, including local/offshoreresources.My achievements for this role have included the following:- Created and implemented change management process for team members.- Drove profitability of MSO group by reviving Citrix support business.- Controlled $7M P&L and oversaw operations as well as service deliveryaspects in efficient manner.- Directed highly skilled team which supported 750+ hospitals acrossUnited States and Canada as well as utilized McKesson connectivity services.

Atlanta, Georgia, United States

During this role, I supervised strategy, execution, and management of allinfrastructure technology solutions supporting $1B+ in yearly revenuegenerating; scope includes numerous geographically separated datacenters,2K+ servers (with 50% virtualization), numerous Enterprise Storage AreaNetworks (SANS), operational support for all key applications, ActiveDirectory Services, and virtualization projects. Additionally, I oversawplanning and implementation of long-term infrastructure strategies to handleand manage new, complicated business concerns.The values driven in this role include the following:- Consolidated corporate infrastructure solutions as 13 different ITdepartments merged into single enterprise IT group through formulationof strategic plan.- Maximized 30% in bandwidth and network performance and minimized 20%in annual recurring costs by creating thorough plan to updatecompany's wide area network using state-of-the-art DMVPN and MPLS;project finished ahead of schedule.- Motivated group of 30 key IT professionals to provide overall systemdependability rates of 99.99, exceeding industry standards andenabling increased productivity via continuous business operations andavailability of essential solutions.- Enhanced 100% performance and system dependability by revitalizingemail system and implementing enterprise messaging (email) strategy.- Increased business efficiency by managing annual operations withinIM&O $5M budget allocation.Additional Experience- Director, Client Services & Manager | Desktop Technical Support,American Cancer Society, Atlanta, GA- Supervisor, Desktop Technical Support, Atlanta, GA- Technical Analyst, Verizon Wireless (formerly GTE Wirless), Atlanta,GA

Executive Mba, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Operations Management And Supervision