Dwayne W. Lane Email & Phone Number

Osseo, Mn, Us

United States

Minneapolis, Minnesota, United States

Iowa, United States

Anoka

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Operations Management • Ensure the delivery of high quality customer service through regular contact with clients; evaluate service quality and initiates corrective action as necessary.• Analyzes operational and financial indicators to continuously improve branch performance and ensures profitable operations with full profit and loss accountability.• Consistently meet or exceed gross profit goals by increasing revenue and reduce high cost line items.• Work alongside team members at locations and Corporate Operations promoting a one team company synergistic atmosphere.• Operate within Standard Operating Procedures and Job Safety Analysis • Maintain and Improve Company established brand standards through asset optimization and reassignmentLogistics Management • Coordinated with customer logistics and materiel planning to ensure cost effective distribution.• Developed an understanding of customers' needs and took actions to ensure satisfaction• Scheduled and directed work activities while providing leadership and direction to company drivers and other operations staff.• Supervised completion of financial paperwork and tracking reports• Prepared and maintained shipping paperwork and driver DOT and internal records• Manage multiple location equipment preventative maintenance and safety programs.• Proficient in Microsoft Excel, Word, Power Point, Project, E-mail and logistic software.Team Management • Create a positive team environment with an open communication culture.• Hire, and train staff members with continuous coaching, counseling and evaluation• Plan and conduct weekly training and safety meetings for operations staff (driver, warehouse & team leads).• Set clear team goals with deadlines, monitor and report metrics.• Implemented new training program and documentation of orientation• Listen to team member feedback, encourage creativity, and recognize great performance.

Greater Minneapolis-St. Paul Area

As the Fitness Center General Manager I oversaw the operational and business activities of a facility which contains a fitness area, changing facilities and a pools area. I managed all phases of the location including; - Membership sales- Member Services- Retail sales- Personal training Department- Operations/ Maintenance Department