• Develop demand generation initiatives, working closely with subject matterexperts across the different teams, and take responsibility for follow-up activitiesto be able to properly qualify and advance marketing leads• Collaborate with the Sales teams to define sales process steps to improveconversions, shorten sales cycles and maximize wins.• Conduct research about prospects as required and perform email and phonefollow-up / outreach efforts for marketing qualified leads, with the goal ofconverting them to sales qualified leads• Communicate with product development and delivery teams to stay abreast ofthe rapidly changing product and enable the sales team to bring that knowledgeto clients• Perform secondary market research for analyzing Gray Matter’s competitorlandscape and competitor product offerings

•Responsible for driving training opportunities & customer resolution for employees to help resolve all issues that impact service delivery and/or contract compliance. •Perform & complete 200-250 monthly operational audits to meet Federal and State compliance. Attend Delegation Oversight Committee meetings with Sales, Customer Experience, Product Development, & Product Management department to determine training needs, resolve customer issues, generate usage reports, and maximize upsell opportunities as needed.•Follows up with employees on identified deficiencies to ensure appropriate action plans match the medical group's key performance indicators and reports progress throughout.

•Prepared & reviewed claims to ensure billing accuracy while providing patients with extensive financial assistance with their medical care.•Conducted an average of 200 collection activities weekly to obtain reimbursement from payers and or patients. •Collaboratively worked on internal requests with operational departments to fix billing cases for customers by providing solutions using resources from the Medicare SharePoint site & Drug Database.

•The primary focus was to build strong partnerships with internal groups to provide a seamless customer service experience.•Handled 400-500 inbound member, provider and physician calls weekly. •Met sales goals and increase business revenues through converting an average of over 400 members monthly from retail pharmacy to mail order pharmacy.