Dwayne Mckenzie Email & Phone Number

Ann Arbor, Michigan

PNC Financial Services Group Inc. Miamisburg, OH (Formerly National City Corporation)• Successfully Collaborated with Corporate Sourcing, Legal, Information Technology, Corporate Contingency Planning and Line of Business areas to define service levels and performance metrics for external suppliers.• Ensure appropriate Contracts are in place such as Master Agreements, Service Level Agreements, and Non Disclosure Agreements. • Measure, monitor and report supplier performance (Scorecards-quality, service, value, and risk assessment) and facilitate regular Supplier Performance Reviews.• Established governance models to address gaps in service levels and performance metrics to aid in continuous improvement of external suppliers generating efficiencies across the enterprise.• Primary liaison for NCC and 14 top IT Suppliers reflecting a $28 million annual IT spend.• Maintained leadership role to drive supplier issue resolution based on contract terms and conditions and knowledge of the total Enterprise relationship. These efforts resulted in a $2.1 million savings and cost avoidance for the Enterprise.

Client National City Mortgage Co.(NCM), Miamisburg OH (Hired by Client May 2007)• Primary relationship owner and liaison between technology vendors and NCM.• Worked with Sr. Leadership to ensure vendors meet the Strategic Vision of the Enterprise.• Managed vendor quality and delivery of services/deliverables to the client resolving all issues. • Successfully implemented Vendor Scorecard process on the Advantage program resulting in monthly scorecards on key vendors to monitor performance and expectations.

• Successfully directed a varied team of IT professionals covering multiple programs, achieving customer goals and objectives.• Aided in strategic relationship development with EMC, Microsoft, Prosight and CDW-G. • Instrumental in the pilot of the concept of operations for the Regional Data Center utilizing EMC hardware and services to support email migration and long term solutions.• Played key role in the successful proposal development and bid of multiple contracts, totaling over $5.3 million in a 4 year period.• Instrumental in the design and management of the Portfolio Management process including the assessment of projects and initiatives against common criteria, funding only those which offered the best value for the enterprise representing over $800 million annual spend.• Researched and aided the development of the Application Review and Consolidation process to reduce and consolidate the 800+ existing IT Systems/applications. • Facilitated Cross-Functional Integrated Product Teams to meet cost reduction goals. These teams consolidated over 120 IT Systems/applications, saving AFMC $80 million by 2008.• Successfully implemented and facilitated the rollout of the Certification and Accreditation Web Project, enabling over 1500 users across the United States to utilizing the web-based tool.• Successfully planned, designed, developed and deployed the Computer Based Training for the project.

Functioned as sole proprietor, including accounting, sales, and customer service.Performed a variety of services, including drywall installation, flooring installation, interior trim, and framing, construction of home additions and decks, and bathroom remodeling.

Managed relationship will all vendors for hardware and software purchases, in addition to ensuring that delivery schedules and manufacturing deadlines were met by local and national vendors.Managed vendors and negotiated pricing for the kiosk cabinets from sheet metal, plastic, and cabinetry manufacturers. This led to lower costs and timely turnarounds to meet and exceed customer expectations.Managed the software engineers and industrial designers to meet customer requirements. Reduced delivery time by team building and organizing workload of cross-organizational staffReduced overhead by increasing communication efficiency of production staff and by working with vendors to obtain on-time delivery of product and reduce the cost of overtime labor.Acted as liaison to maintain relationships with national and international vendors.

Negotiated with national distributors for better pricing and terms on products purchased.Managed relationship with Compaq, Hewlett Packard, Novell and Microsoft.Scheduled and oversaw network and hardware installations for customer projects. Spearheaded new acquisition relationships with national and international manufacturers to reduce cost by bypassing the distribution channel; negotiated pricing and purchased all supplies, computer hardware and software; improved margin by 15%.Led the team to implement a new accounting and inventory control package; customized new order entry system to improve the quoting process and increase efficiency.Implemented the outsourcing campaign for large order production; resulted in greater margins and productiveness of in-house staff and generated new revenue stream for service repair work.Successfully managed sales for large, in-house accounts; became the second leading salesperson in the company.

Provided telephone support to customers and aided purchasing manager in acquisition of computer related hardware, software and related supplies.Negotiated an exclusive relationship with an international ribbon manufacturer, giving exclusive distributor rights to the line of products in the United States. Established relationships with many hardware and software vendors to carry and distribute their products in the region and via mail order to end-users and resellers.Developed Returned Merchandise Authorization (RMA) policy and process for the company.Spearheaded monthly marketing strategies and development of company catalogue and point-of-sale displays.Increased revenue generated by in-house account sales.Maintained favorable relationships with national and international vendors.

M.A. Business Management, Business Administration And Management, General

Pmp Certification, Project Management

Ba, Business Administration