At M2 Technology Group, LLC, we are proud to be a leading information technology service provider catering specifically to small and medium-sized businesses (SMBs) in the greater Raleigh, NC area. With a strong commitment to excellence and a deep understanding of the unique challenges faced by SMBs, we specialize in delivering comprehensive IT solutions that drive growth, efficiency, and success for our clients.

• Analyze company's IT systems, systems requirements and infrastructure.• Diagnose IT system problems, inefficiencies, and weaknesses.• Plan a timeline for completion of projects.• Understand a client's business needs.• Implement a technological solution to meet business needs.• Analyze and determining security threats.• Provide advice on technology best practices.• Collaborate with the technical in-house team to ensure familiarity with technology.• Train staff to use the new IT systems.• Monitor the success of IT solutions.• Provide ongoing support.

• Responsible for the management and successful operation of all technology initiatives and computer infrastructurerequirements.• Plan, build, develop and manage the local IT organization supporting the team in the US.• Point of contact for all communication from local staff regarding business requirements and IT issues and triage,action, or escalations.• Respond to inquiries using ZenDesk and assist in troubleshooting and resolving challenges.• Actively update, maintain and monitor all aspects of our networks, servers, firewalls, switches and routers.

• Respond to customer inquiries using Service Now and assist in troubleshooting and resolving challenges• Actively update, maintain and monitor all aspects of computer networks• Resolve technical issues related to network interruptions• Attend in-person meetings with employees to analyze, troubleshoot and diagnose hardware and software problems• Maintain a working log detailed all required system updates, as well as the date of completion• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Designed, configured, and maintained Cisco Call Manager, Unity and related Cisco Unified Communicationsconfigurations.• Designed and implemented our Network Operations Center which was the hub for over 40 remote sales officesacross the United States.• Managed the configuration, development, and administration of voice and networking systems including routers,switches, firewalls, Tandberg video conferencing, Microsoft Servers, and storage area networks.• Responsible for all escalated calls from users and technicians via Service Now to resolve major, critical, andcomplex network software and hardware problems. Monitor network operations on a 24 x 7 x 365 basis.• Integrated new company acquisitions and mergers including circuit cutovers, infrastructure installation, equipmentupgrades, and detailed end user training. Standardized office cabling and equipment.• Microsoft Internet Information Services Administrator for over 400 corporate websites.• Created company policies and procedures governing corporate security, email and internet usage, access control,and incident response.

• Responsible for the management and successful operation of all technology initiatives and computer infrastructurerequirements of Village Ventures and its affiliates.• Established I.T. department; hired staff, created required data processing procedures, and successfully managedpersonnel.• Oversee day-to-day I.T. operations across multiple locations. Performing daily network backups, systems setup,Windows 2000 server management, Exchange 2000, SQL 2000, Active Directory, VoIP and unified messaging, web servermaintenance, remove access servers, VPN and connectivity issues, and end user technical support.• Designed and implemented a cost-effective Ethernet Local Area Network, Virtual Private Network, Voice over IPSystem, Data Center, and PC systems to solve business requirements critical to the success of the company.• Played a key role in performing diligence support for all technical business plans and possible technologyinvestments.• Wrote the company’s infrastructure contingency plan and disaster recovery procedures.

• Site administrator of the Windows NT 4.0 Server farm & Lotus Notes 5 email.• Planned and implemented company’s ISDN remote access system and TCP/IP addressing scheme.• Provided Help Desk support for over 120 end users in both application and networking issues.• Project Manager for the corporate Year 2000 project and AT&T dialup migration.• Assisted in Lotus Notes & website research and development.