Managing budgets and financial plans and controlling expenditure;Maintaining statistical and financial records;Developing improvement actions, carry out costs savings;Recruiting, training and monitoring staff;Planning work schedules for individuals and teams;Meeting and greeting customers;Dealing with customer complaints and comments;Addressing problems and troubleshooting;Supervising maintenance, supplies, renovations and furnishings;Dealing with contractors and suppliers;Carrying out inspections of property and services;Establishes and maintains applicable preventive maintenance programs to protect the physical assets of thehotel.

* Balance Daily Ledger* Reconciliation - Direct Bill* Reservations (Individual & Groups)* Prepare Invoices* Switchboard Support* Transmit Reports to Corporate Office

Responsibilities include managing a banquet staff of up to 50, assured customer satisfaction and Inventory Control and also responsible for the following:* Maintain detailed reports for management regarding each event.* During an event, maintained constant contact with the host to ensure seamless excellent service.* Supervised set up and breakdown of banquets from 2–750 guests and worked the floor, pinch hitting as server or bartender when needed.* Resolved guest complaints and also maintained the authority to refuse alcoholic beverages to intoxicated customers.

Ensured the operation of the Housekeeping Department for 500 Room Resort in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently maximizing service levels and executing the vision of the Resort. Responsible for a staff of up to 50 subordinates during High Season.Responsibilities Included:* Provided input into and executed the development, implementation, and measurement of guest service standards consistent with the company’s core service standards and brand attributes* Quality Hiring that created a work environment that promoted teamwork, performance feedback, recognition, mutual respect and employee satisfaction * Complied with company policies and ensured adherence to guest service standards within established and developed departmental policies and procedures* Responded to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution and worked with other Department Heads to develop overall guest satisfaction* Prepared departmental budget and provided supporting documentation for senior management’s review when necessary while monitoring expenditures and prepared justification for variations and projected increases for special projects * Developed short and long-range departmental objectives and notified the General Manager of any problems that may impact or jeopardize the achievement of these objectives* Evaluated staffing levels in accordance with business demand, providing recommendations for adjustments when necessary * Maintained a Quality Control Program and Checklists for all department staff including Supervisors, Guest Room Attendants, Laundry Room Attendants, Groundskeepers, Houseman, Lobby Attendants and Pool Attendants * On Call Manager once Monthly in absence of General Manager to facilitate any Issues and Conflicts throughout the Resort

Responsible for mentoring approximately 7-14 teenage boys ranging from 13-17 yrs. of age while also Managing & Directing a staff of 6 – 12 Employees;Responsibilities included the following:* Worked Directly with Program Manager to ensure compliance with all state mandated regulations regarding child safety and employee training.* Responsible for creation and submission of Monthly Child Status Reports including daily activity reports for DCF Case Workers.* Provided Counseling, Tutoring and Training of self-management and independent living skills including cooking to boys.

Responsibilities included the following:* Worked as night auditor & managed front desk when necessary.* Assigned duties to staff and observed performance to ensure adherence to hotel policies and operating procedures.* Provided training, including safety training as directed by the General Manager.* Maintained accurate records including direct bill accounts, credit card expenditures, registration cards, general invoices and inventory control.* Resolved guest complaints and employee concerns.