Retrieve or carry guest items from / to cars/ guest roomsKeep personal self polished and professional dress/ mattersAccept packages and record data in proper computer programWelcome and serves guest in a courteous and efficient and friendly manner, both face to face , and on the phone Effectively deal with internal and external customer with ability to professional deal, sometimes with high level of patience, tact, and diplomacy to defuse anger collect accurate information and resolve conflictsProven team player with a high level of energy and motivationTrained and proficient in galaxy and opera operation systems

Assisted subordinates and supervisors in identifying and resolving problems. Expedited communication between upper level management and general personnel.Responded to written and telephone requests for customers.Responsible for hourly and daily reportsDirected and coordinated activities of workers engaged in makeup and breakup of trains and switching inbound and outbound traffic of railroad yardObserved traffic movement in yard to determine which tracks could be made available to accommodate inbound and outbound traffic