Dwayne Nelson Email & Phone Number

Jamaica

• Led cross-functional teams in the successful planning, execution, and delivery of 6 projects within budget and on schedule.• Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities.• Conducted post-project evaluations/lessons learned sessions to identify areas of improvement for future projects.• Maintained strong relationships with clients/customers through regular communication regarding their needs/expectations.• Collaborated with cross-functional teams (e.g., developers, designers, analysts) to achieve alignment and successfully deliver project objectives.

United States

• Managed the scheduling of property showings and open houses, ensuring all parties involved were informed and prepared• Responded promptly to client inquiries via phone calls or emails, providing accurate information about available properties• Assisted in coordinating property inspections by scheduling appointments with inspectors and following up on inspection report• Maintained confidentiality when handling sensitive client information during transactions• Performed administrative tasks such as answering phone calls/messages/emails from potential buyers/ sellers

Kingston, Jamaica

• Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints• Managed a high volume of incoming calls, emails, and chats from customers in a timely manner• Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information• Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to ensure their concerns were addressed satisfactorily• Collaborated with cross-functional teams to resolve complex customer issues and escalations

Bachelor Of Business Administration - Bba, 4.0

Activities and Societies: Club of MarketingDirector of Fundraising

High School Diploma, Business, 4.0

Activities and Societies: Soccer, Business club, Old Boys Association