Dwayne Nelson Email & Phone Number

Jamaica

• Led cross-functional teams in the successful planning, execution, and delivery of 6 projects within budget and on schedule.
• Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities.
• Conducted post-project evaluations/lessons learned sessions to identify areas of improvement for future projects.
• Maintained strong relationships with clients/customers through regular communication regarding their needs/expectations.
• Collaborated with cross-functional teams (e.g., developers, designers, analysts) to achieve alignment and successfully deliver project objectives.

United States

• Managed the scheduling of property showings and open houses, ensuring all parties involved were informed and prepared
• Responded promptly to client inquiries via phone calls or emails, providing accurate information about available properties
• Assisted in coordinating property inspections by scheduling appointments with inspectors and following up on inspection report
• Maintained confidentiality when handling sensitive client information during transactions
• Performed administrative tasks such as answering phone calls/messages/emails from potential buyers/ sellers

Kingston, Jamaica

• Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
• Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
• Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
• Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to ensure their concerns were addressed satisfactorily
• Collaborated with cross-functional teams to resolve complex customer issues and escalations

Bachelor Of Business Administration - Bba, 4.0

Activities and Societies: Club of MarketingDirector of Fundraising

High School Diploma, Business, 4.0

Activities and Societies: Soccer, Business club, Old Boys Association