Dwayne Ross Email and Phone Number

• CCS LOGIS Computer Aid Dispatching (CAD) Systemo Responsible for implementing a Computer Aid Dispatching system for the nationwide enterprise 911 and IFT Communications Command Center Standardization Program.o Responsibilities for upgrading network infrastructure such as circuits, routers, switches, and server core physical hardware; upgrade all Comm center dispatching end-user desktop equipment that includes Avaya VoIP telephony and NICE recording installations; RoIP RF and android mobile radio deployment and revenue systems/software interface integrations.o Provided technical support during the systems production cutover and Day 1 operational support.o Lead IT PM responsible for the technical development initiation for the LOGIS CAD software product converted into SAAS on MS Azure environment.o Integration Management Office (IMO) Mergers & Acquisition – IT Integrationso Managed multiple projects using formal enterprise PMO project planning techniques from project initiation to successful production support implementation transition of ground and aviation 911 Emergency Response management systems.o Developed project budget plans within defined business goals and strategies; scheduledproject milestones; managed available risk management, and managed contingency planso Defined the 911 Emergency Response aviation bases project implementation’s technical scope and WBS activities of both local and remote resources.o Created business and technical standards/SOP procedures for project reporting documentation that required weekly project status reports to keep executive stakeholders, clients and project teams informed of project status and related issues.o Ensured all enterprise Information Systems Security policy standards and procedures were adhered to within the guidelines of each project.

• Overseeing the IT Patient Connectivity project for system selection and implementation of an enterprise medical CRM system that includes client management, patient scheduling, invoice billing/payment, and equipment inventory tracking.• Planning, coordinating and managing all project activities, project plan oversight, project budget costs, and contract negotiations for vendor selection/request for proposals and reporting of progress status directly to the CEO.• Conducting an overall CMM business operation process analysis to determine software system replacement requirements which liaising with internal staff and potential COTS software vendors are essential.• Evaluating and creating new office workflow document templates for new business development, marketing, and client/patient tracking that interact with internal staff at each remote office and external medical financial clients.• Providing Project Management direction with new business marketing/development and assisting with maintaining current client needs.

• Provided Project Management oversight for implementing Pearson’s Schools division’s Science, Social Studies and World Languages educational course Digital Product Development.• Facilitated approval of the budget estimates and maintained ongoing financial tracking and reporting of a $2.4 million project budget.• Performed lead PM duties for digital development of 5 Social Studies K-12 course products for the State of Texas.• Effectively managed communications with 5 editorial external vendors, 3 video external vendors and over 40 Pearson internal staff members to keep products within project scope in meeting task delivery timelines and maintaining budget costs.• Managed change control, issues resolution and risk mitigation throughout all the project development phases.• Provided on-going daily and weekly status reporting to Sr. VPs, stakeholders, external/internal project sponsors, and lead project team members.Successfully implemented K-12 digital content course development projects:o World Language Une fois French Grammar, Abriendo paso and AP Spanish courseso Assisted with implementation for the State of Texas Biology & Chemistry K-12 Science courses and the State of Texas K-12 American, U.S. and World History, Economics and Government Social Studies courses.

• Successfully facilitated cross-functional integration/alignment with Wells Fargo’s domestic and international enterprise teams to deploy data at rest or confidential data security encryption solutions. • Ensured the successful execution and delivery of data at rest implementation projects according to strict deadlines and within budget which were aligned with the Wells Fargo business security plans. • Developed project plans and ensured that the scope and approach are fully understood by all stakeholders on a global level. Tracked all milestones to ensure all client objectives and expectations were met and initiated corrective actions when required. • Actively communicate with non-technical and technical business partners to determine detail business project scope, technical and implementation requirements/plans and costs proposals via verbal and written communications.• Assigned numerous projects in developing/maintaining workflow documentation, policies and procedures and user-friendly step-by-step operation manuals.• Monitored and assigned incoming work request queues to a matrix team environment of support security engineers.• Facilitated Pre/Post Implementation Reviews and ensured project management lessons learned were shared within the department teams and carried forward appropriately to the next project.• Assisted to establish and analyzes on-going financial objectives, prepared/managed/monitored project budgets within $100k and reported variances to stay within department goals. Ensured accurate reflection of project budgets, forecasts vs. actual within the Enterprise.

• Act as an internal consultant within technology and business groups to re-engineer technical processes for greater efficiency. • Collaborated with internal department business subject matter experts and vendor partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives from initiation to delivery.• Utilize both PM PMBOK4 SDLC Waterfall and SCRUM disciplines. • Plans and directs complex program schedules and budget, monitoring project status in comparison to cost/time projections. Most project budgets were within the lower $500k range.• Provide consistent and comprehensive status reports, project updates, and ongoing cost analysis, significant issue management and resolution planning, communication with business partners, technology managements, and senior management levels.Successfully managed projects:o Managed Business Contingency Planning/Disaster Recovery o Email Infrastructure Migration and Office 2007 Upgrade Project o Implemented Salsesforce.com Web-based CRM Systemo Upgrade and Implementation Alfresco Data Management Systemo Enterprise Transfer Layer Security Data Encryption Project