Dwayne Spence Email & Phone Number

1. System Management:o Install, configure, and maintain servers, networks, and computer systems.o Ensure system availability, performance, and security.o Perform regular system updates and patches.o Install ethernet cable runs for the command2. Network Administration:o Manage and maintain network infrastructure, including routers, switches, and firewalls.o Monitor network performance and troubleshoot issues.o Implement network security measures.3. User Support:o Provide technical support to users, resolving hardware and software issues for the whole commando Manage user accounts, permissions, and access control for over 8,000 soldiers and civilianso Conduct training sessions for end-users on system use and best practices for our downtrace units4. Security Management:o Implement and enforce security policies and procedures.o Monitor systems for security breaches and respond to incidents.o Ensure compliance with Army IT security standards and protocols.5. Documentation and Reporting:o Maintain documentation for system configurations, procedures, and policies.o Generate reports on system performance, incidents, and activities.o Collaborate with other IT professionals and military personnel to improve system operations.

1. Supervision and Management:o Oversee a team of help desk technicians and support staff.o Ensure timely and effective resolution of technical issues.o Established and enforced help desk procedures and protocols to ensure efficient support delivery.2. Technical Support:o Provide guidance and expertise on complex technical problems.o Ensure all help desk requests are logged, tracked, and resolved with ticketing system Army Enterprise Management System Platformo Manage escalation procedures for unresolved issues.o Installation of Cisco VOIP phones3. Training and Development:o Train civilian and military personnel on new policies and procedureso Develop training materials and resources for our commands to stay updates with policies changeso Provided training and mentorship to junior help desk technicians to enhance technical skills and customer service.4. Resource Management:o Was in charge of over 10,000 computers during the commands lifecycle to be distributed to over 9,000 full time staff and civilianso Help manage Arnet accounts for over 9,000 soldiers and civilianso Help manage email accounts for the entire Army Reserves as an Entitlement manager5. Reporting and Documentation:o Maintain documentation for help desk processes and technical solutions.o Generate regular reports on help desk performance and issues.o Conducted audits and assessments to ensure data integrity and security.

1. Equipment Installation and Maintenance:o Install, configure, and maintain communication equipment, including Sincgar radios, satellite systems, and JBC-P systems.o Perform regular maintenance and updates to ensure equipment functionality.o Oversee the deployment and integration of JBC-P systems across units.o Ensure the systems are configured correctly and meet operational requirements.2. Technical Support and Troubleshooting:o Provide technical support to military personnel, resolving communication system issues.o Diagnose and repair faults in communication equipment.o Train military personnel on the use and capabilities of the JBC-P system.o Provide ongoing technical support and assistance to users.3. Network Management:o Manage and configure local and wide-area networks (LAN/WAN).o Ensure secure and reliable communication channels.4. Training and Documentation:o Train personnel on the use and maintenance of communication equipment.o Maintain documentation of equipment configurations, procedures, and policies.o Train military personnel on the use and capabilities of the JBC-P system.o Provide ongoing technical support and assistance to users.5. Security Management:o Implement and enforce communication security measures.o Monitor for and respond to security breaches and vulnerabilitieso Coordinate with various military units to ensure effective use of JBC-P for mission planning and execution.o Facilitate communication and information sharing through the JBC-P system.