Dwayne Storey Email & Phone Number

Trochu, Alberta, Canada

Airdrie, Alberta, Canada

Calgary, Canada Area

In a 24/7 environment lead workforce coordinators across two sites, and a team of irregular operations representatives. Achieving a service level of 85% of calls answered in 320 seconds. • Managed human resource requirements including recruitment, retention, termination, scheduling, performance/attendance management and investigations.• Mentored team members through performance evaluations, quality reviews, goal setting, career development, and implementing action plans to drive performance and efficiency• Effectively delivered on key performance indicators by streamlining procedures and implementing new processes to drive efficiencies.• Co-chair on Occupational Health and Safety committee• Team Lead representative on Culture Team

Calgary, Canada Area

• Managed human resources requirements including recruitment, retention, termination, scheduling, performance/attendance management and investigations• Mentored team members through performance evaluations, quality reviews, goal setting, career development, and implementing action plans to driver performance and efficiency.• Effectively delivered on key performance indicators by streamlining procedures and implementing new processes to drive efficiencies.

Calgary, Canada Area

Led field support representatives, providing training and support in relation to booking installation appointments and activation of services, and technical troubleshooting.

Calgary, Canada Area

Led customer care representatives, providing training and support in relation to up selling, closing the sale, saves, billing inquiries, program adjustments and technical troubleshooting.

Calgary, Canada Area

I joined the company as a customer service representative, selling satellite television packages, setting up installation and service appointments as well as providing technical support. Prior to achieving a supervisor role I had the opportunity to work in the assistant supervisor position.

in 2000. My extensive experience and proven track record with Schwans led to Goodlife Brands providing me the opportunity to manage their Airdrie, Alberta depot.I held the following positions

•Led a sales team of 10 direct reports, increasing sales by 10% over all•Streamlined route territories maximizing profits by 3% •Orientation of new hires, providing training on products and sales techniques•Supported sales agent with in their territories by riding along, side by side selling, and coaching on sales techniques•Managed to human resource needs including recruitment, termination, scheduling, performance management and attendance management

Ilead, Organizational Leadership

Class 3, 4 Operators License With Air Brakes

Also completed Defensive Driving course

Leadership Development