Dwayne Thomas Email & Phone Number

Brandon, Manitoba, Canada

Brandon, Manitoba, Canada

- Maintain customer service levels- Evaluate and manage departmental structures and performance- Provide leadership to team members and ensure customer loyalty- Ensure operational readiness through change management, procedural development, documentation, and training for current systems- Ensure effective maintenance, construction, design, project, procurement, property, and fleet operations- Ensure compliance with quality standards, regulatory, and safety requirements- Develop, maintain, and test business continuity and disaster recovery plans- Developing and maintaining budgets for various departments and projects

Calgary, Alberta, Canada

Ensure Customer Satisfaction to Customer Engineering, Change Management, and Network Provisioning.-Provide day to day task direction-Development of Network Configuration process and procedures-Ensure all procedures followed-Interface with internal and external customer on behalf of the team-Team Staffing, Development and retention -Manage budget for team-Ensure SLA's and MTM's are followed

Calgary, Canada Area

-Ensure Customer Satisfaction to Customer Engineering, Change Management, and Network Provisioning.-Provide day to day task direction-Development of Network Configuration process and procedures-Ensure all procedures followed-Interface with internal and external customer on behalf of the team-Team Staffing, Development and retention -Manage budget for team-Ensure SLA's and MTM's are followed

Calgary, Canada Area

- Work with Sales team, contractors and customers to coordinate and schedule new installs, moves and changes.- Verify Orders for accuracy and vadility- Accuratly complete orders and update records with as built documentation- Monitor the progress of ongoing change orders and installations, communicate any delays or concerns with time lines- Review and erify contractor invoices- Accrue monthly costs- Monitor inventory levels of various peices of equipment, re-stock as required

Calgary, Canada Area

-Maintained day to day operations for 10 Field Staff and all Facility assets.-Manage contractor relationships including invoicing-Completed monthly accruals -Created and adheared to departmental budget-Constant process improvement

Airdrie, Ab

• Scheduling, Management, Coaching and Training of Field Technicians, and Contractors• Working with Orion NMS to ensure customer SLO’s• Worked with implementing systems in Quickbase as Administrator• Developed and implemented safety programs• Worked on updating documentation and diagrams

• Same as Field Operations Manager with the following• Liaison between Engineering, VRE, Sales and Executive teams thru network expansion• Manage day to day activities of Managers, Staff and contractors• Assist in complex troubleshooting • Provide Coaching and Feedback of Managers, Staff and contractors• Oversee all network expansion and overlay projects• Manage construction budgets for all western Canadian projects

• Interface with Dealers with Troubleshooting, Installation, and Network issues.• Maintain current wireless plant thru troubleshooting and maintenance.• Manage build projects (New, upgrades, etc) • Enable and negotiate with various vendors to ensure repairs and builds run smoothly and as quickly as possible• Provisioning and testing of Canopy, Expedience, and Dragon Wave RF Equipment• Liaison with Engineering and Network Operations for builds and troubles.

• Monitored over 3000 network elements.• Troubleshot RF in Licensed C, L Band and Non Licensed in and 900, 2.4, 5.4, and 5.8.• Worked with Harris, Alvarion, Redline, Trango, and Motorola RF Equipment.• HP Procurve Switches using RSTP, and VLANS.• Worked with Open BSD routers to provide DHCP, Security, and network access.• Administered Orion NPM software and Worked with ISP grade mail server.• Maintained Company network documentation using Microsoft Visio.

Calgary, Canada Area

• Provided coordination with Field staff and contactors which ensured IPVPN orders were installed and delivered on time.• Ordered all equipment required which provided on time delivery.• Working directly with Implementation Managers to ensure all orders run smoothly.

• Troubleshooting DSL, T1, PRI, OC3, T3, etc. data circuits• Was promoted to Prime Technician for GOA CENTREX • Actively watching all GOA Trouble reports and ensuring worked in a timely fashion.• Improving SLO and MTTR times and Customer Experience.

Calgary, Canada Area

• Trained and provided support for all new/existing employees up to 8 staff members • Combined 2 separate support centre’s and cross trained staff , and Deployed new FMO with Telesat SNOC• Maintained demo equipment for staff members, and sales team.• Provided 24X 7 on call Escalation and Technical assistance• Provided technical expertise for PC, Telephone, Server, and various other systems.

Calgary, Canada Area

Calgary, Canada Area

Electronics Technician, Telecommunications Technology/Technician

Education record