Dwayne Thomas Email and Phone Number
brandon, manitoba, canada
Dwayne Thomas's Location
Brandon, Manitoba, Canada, Canada
About Dwayne Thomas
With over ten years of experience managing and leading organizations in emerging technologies with a strong customer focus, working in the most cost effective way possible.
Dwayne Thomas's Current Company Details
Westoba Credit Union
View
Technology and Leadership SME
brandon, manitoba, canada
- Website:
- westoba.com
- Employees:
- 167
Dwayne Thomas Work Experience Details
-
Manager Information TechnologyWestoba Credit Union Feb 2024 - PresentBrandon, Manitoba, Canada
-
Director, OperationsWestman Communications Group Jun 2021 - Nov 2022Brandon, Manitoba, Canada- Maintain customer service levels- Evaluate and manage departmental structures and performance- Provide leadership to team members and ensure customer loyalty- Ensure operational readiness through change management, procedural development, documentation, and training for current systems- Ensure effective maintenance, construction, design, project, procurement, property, and fleet operations- Ensure compliance with quality standards, regulatory, and safety requirements- Develop, maintain, and test business continuity and disaster recovery plans- Developing and maintaining budgets for various departments and projects -
Manager, Business ProvisioningBell Dec 2020 - Jun 2021Calgary, Alberta, CanadaEnsure Customer Satisfaction to Customer Engineering, Change Management, and Network Provisioning.-Provide day to day task direction-Development of Network Configuration process and procedures-Ensure all procedures followed-Interface with internal and external customer on behalf of the team-Team Staffing, Development and retention -Manage budget for team-Ensure SLA's and MTM's are followed -
Manager, Network ConfigurationAxia Fibrenet Apr 2018 - Dec 2020Calgary, Canada Area-Ensure Customer Satisfaction to Customer Engineering, Change Management, and Network Provisioning.-Provide day to day task direction-Development of Network Configuration process and procedures-Ensure all procedures followed-Interface with internal and external customer on behalf of the team-Team Staffing, Development and retention -Manage budget for team-Ensure SLA's and MTM's are followed -
Service Delivery CoordinatorAxia Fibrenet Jul 2015 - Apr 2018Calgary, Canada Area- Work with Sales team, contractors and customers to coordinate and schedule new installs, moves and changes.- Verify Orders for accuracy and vadility- Accuratly complete orders and update records with as built documentation- Monitor the progress of ongoing change orders and installations, communicate any delays or concerns with time lines- Review and erify contractor invoices- Accrue monthly costs- Monitor inventory levels of various peices of equipment, re-stock as required
-
Acting Manager Inside Plant/Field ServicesAxia Fibrenet Apr 2017 - Dec 2017Calgary, Canada Area-Maintained day to day operations for 10 Field Staff and all Facility assets.-Manage contractor relationships including invoicing-Completed monthly accruals -Created and adheared to departmental budget-Constant process improvement
-
Network Field Services ManagerHybrid Wireless Inc. Oct 2014 - Jul 2015Airdrie, Ab• Scheduling, Management, Coaching and Training of Field Technicians, and Contractors• Working with Orion NMS to ensure customer SLO’s• Worked with implementing systems in Quickbase as Administrator• Developed and implemented safety programs• Worked on updating documentation and diagrams -
Manager - Regional Field Operations - Western CanadaXplornet Communications May 2011 - Aug 2014• Same as Field Operations Manager with the following• Liaison between Engineering, VRE, Sales and Executive teams thru network expansion• Manage day to day activities of Managers, Staff and contractors• Assist in complex troubleshooting • Provide Coaching and Feedback of Managers, Staff and contractors• Oversee all network expansion and overlay projects• Manage construction budgets for all western Canadian projects -
Field Operations Manager - Southern AlbertaXplornet Communications Nov 2009 - May 2011• Interface with Dealers with Troubleshooting, Installation, and Network issues.• Maintain current wireless plant thru troubleshooting and maintenance.• Manage build projects (New, upgrades, etc) • Enable and negotiate with various vendors to ensure repairs and builds run smoothly and as quickly as possible• Provisioning and testing of Canopy, Expedience, and Dragon Wave RF Equipment• Liaison with Engineering and Network Operations for builds and troubles.
-
Senior Network Operations SpecialistPcc Communications Mar 2009 - Nov 2009• Monitored over 3000 network elements.• Troubleshot RF in Licensed C, L Band and Non Licensed in and 900, 2.4, 5.4, and 5.8.• Worked with Harris, Alvarion, Redline, Trango, and Motorola RF Equipment.• HP Procurve Switches using RSTP, and VLANS.• Worked with Open BSD routers to provide DHCP, Security, and network access.• Administered Orion NPM software and Worked with ISP grade mail server.• Maintained Company network documentation using Microsoft Visio. -
Control Centre Analyst - IpdpcBell May 2008 - Feb 2009Calgary, Canada Area• Provided coordination with Field staff and contactors which ensured IPVPN orders were installed and delivered on time.• Ordered all equipment required which provided on time delivery.• Working directly with Implementation Managers to ensure all orders run smoothly.
-
Regional Operations TechnicianBell Jul 2007 - May 2008• Troubleshooting DSL, T1, PRI, OC3, T3, etc. data circuits• Was promoted to Prime Technician for GOA CENTREX • Actively watching all GOA Trouble reports and ensuring worked in a timely fashion.• Improving SLO and MTTR times and Customer Experience.
-
Manager - Network Operations CentreInfosat Communications Jul 2005 - Jul 2007Calgary, Canada Area• Trained and provided support for all new/existing employees up to 8 staff members • Combined 2 separate support centre’s and cross trained staff , and Deployed new FMO with Telesat SNOC• Maintained demo equipment for staff members, and sales team.• Provided 24X 7 on call Escalation and Technical assistance• Provided technical expertise for PC, Telephone, Server, and various other systems. -
Network AnalystInfosat Communications Oct 2004 - Jul 2005Calgary, Canada Area
-
Central Office Technician - Voice Test CentreTelus Dec 2003 - Oct 2004Calgary, Canada Area
Dwayne Thomas Skills
Wireless
Computer Network Operations
Telecommunications
Troubleshooting
Routers
Ip
Wimax
Dsl
Networking
Broadband
Voip
Network Design
Microwave
Rf
Wireless Networking
Switches
Wifi
4g
Ethernet
Project Management
Vendor Management
Management
Fiber Optics
Cisco Technologies
Lan Wan
Optical Fiber
Internet Services
Cdma
Wan
Network Engineering
Accountability
Tcp/ip
Mpls
Process Improvement
Telecommunications Management
Telecommunication Services
T1
Analytics
Vpn
Cellular Communications
Telephony
Lte
Atm Networks
Wireless Broadband
Satellite Communications
Routing
Product Management
Change Management
Construction Management
Network Architecture
Dwayne Thomas Education Details
-
Telecommunications Technology/Technician -
Sir Wilfred Laurier
Frequently Asked Questions about Dwayne Thomas
What company does Dwayne Thomas work for?
Dwayne Thomas works for Westoba Credit Union
What is Dwayne Thomas's role at the current company?
Dwayne Thomas's current role is Technology and Leadership SME.
What schools did Dwayne Thomas attend?
Dwayne Thomas attended Southern Alberta Institute Of Technology, Sir Wilfred Laurier.
What are some of Dwayne Thomas's interests?
Dwayne Thomas has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Dwayne Thomas known for?
Dwayne Thomas has skills like Wireless, Computer Network Operations, Telecommunications, Troubleshooting, Routers, Ip, Wimax, Dsl, Networking, Broadband, Voip, Network Design.
Who are Dwayne Thomas's colleagues?
Dwayne Thomas's colleagues are Jayne Wohlgemuth, Sarah Anderson, Pascal Esehien, Alexander Heaver, Megan Daly, Vicki Davis, Nikole Robleski.
Not the Dwayne Thomas you were looking for?
-
2gmail.com, nexonia.com1 +164739XXXXX
-
Dwayne Thomas
Support And Business Optimization Manager At Bell Technical SolutionsGreater Toronto Area, Canada -
Dwayne Thomas
North York, On -
1ambe.ca
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial