Dwayne Thompson Email & Phone Number

Crestwood, Illinois, United States

Calumet City, Illinois, United States

Manage operations for efficient performance and high standard of customer service and customer satisfaction for automotive department with focus on continuous staff training and development to ensure adherence to policies and procedures. Manage budget and inventory. Resolve guest complaints.

Greater Chicago Area

Responsibilities included managing the daily operations of the restaurant. Manage the leadership and performance excellence of the team. Recruited, hired, trained, modeled, developed, and assessed all team members to ensure continuous growth. Strategically created contests and promotions to increase sales while maintaining costs. Work with health inspectors and city officials to ensure restaurant met or exceeded health codes and law. Increased profits and decreased order mistakes by boosting critical communication with front and back of house. Created employee schedules to ensure labor hours fell within projected guidelines.

Lansing Il

Managed multi-million-dollar restaurant topping quarterly sales expectations each quarter for 5 years. Responsibilities included Managing all front of the house and back of the house operations, including but not limited to the selection, development and performance management of employees. Oversaw inventory and ordering of food and supplies. Drove operations and financial performance while optimizing profits. Ensured that guests were satisfied with their dining experience. Passed safety and health inspections audits and achieved 100% for 7 years.

At the direction of the General Manager, oversee the day-to-day activities of the restaurant. Assists the General Manager with developing and implementing plans to ensure the long-term success of the restaurant. Maintains optimal execution of daily operations. Responsible for leadership of hourly staff. Provides and promotes elevated customer service. Full P&L accountability from sales to contribution vs. plan and year over year. Hire, train, retain, and motivate staff to support guests, safety, and sanitation standards. Implement, execute, and support company initiatives. Build sales and guest counts internally and through local store marketing.