Dwayne Trice Email & Phone Number

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

Washington D.C. Metro Area

Alexandria, Virginia

- Answer inquiries into the Help Desk, via phone, or electronically - Record events/problems and resolution in ticketing system (Remedy)- Provide first and second level diagnosis & troubleshooting of Microsoft Windows problemsMay provide third level desk side support, troubleshooting network and enterprise related issues- Prioritize service issues, troubleshoot and notify appropriate persons in the event of equipment failure- Maintain a daily log of work performed and submit reports and other paperwork as required- Provide Active Directory account managementProvide VPN support to remote sites - Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware- Develop, prepare, test and deploy hard drive images - Perform basic computer wired and wireless network troubleshooting

Elkridge, Maryland

- Assist in the development of technical documentation and standards to develop consistent infrastructures - Resolve any internet and network issues, both wired and wireless to the satisfaction of the end user- Install and maintain software and hardware on desktops and laptops- Preform data backups and provide technical support for network issues including routers, and firewalls- Maintain open communication and positive working relationships with staff to ensure customer satisfaction- Provide technical assistance to staff as needed; troubleshoot problems to develop solutions

- Assist in the development of technical documentation and standards to develop consistent infrastructures - Resolve any internet and network issues, both wired and wireless to the satisfaction of the end user- Install and maintain software and hardware on desktops and laptops- Preform data backups and provide technical support for network issues including routers, and firewalls- Maintain open communication and positive working relationships with staff to ensure customer satisfaction- Provide technical assistance to staff as needed; troubleshoot problems to develop solutions

Washington D.C. Metro Area

Washington D.C. Metro Area

- Assisted over 60 customers weekly with purchasing, setting up and troubleshooting phones, tablets and accessories- Resolved customer billing issues by reviewing and auditing their account- Adhered to T-Mobile policies and procedures to ensure sales and operation compliance - Collaborated with more than 180 colleagues and attend monthly meeting to meet marketing goals