Dwayne Underdahl Email & Phone Number

Rochester, Mn, Us

Rochester, Mn, Us

Rochester, Minnesota, United States

Rochester, Minnesota, United States

Rochester, Minnesota Area

Facilitated the opening of the first Jiffy Lube MultiCare store in the company which completes full service auto repairs and lube services while maintaining day to day operations. Responsible for hiring new team members to which were trained to company standards. Trained customer service reps to provide exceptional service. Followed up with customers after services rendered to assure expectations were met. Created work schedules for team members to maximize efficiency. Responsible for ordering… Show more Facilitated the opening of the first Jiffy Lube MultiCare store in the company which completes full service auto repairs and lube services while maintaining day to day operations. Responsible for hiring new team members to which were trained to company standards. Trained customer service reps to provide exceptional service. Followed up with customers after services rendered to assure expectations were met. Created work schedules for team members to maximize efficiency. Responsible for ordering inventory. Set up newly ordered equipment. Completed bookkeeping as well as forecasting company finances.Monitored sales projections and forecasted team goals to continue the highest level of success. Hired subcontractors for maintenance of building and property. Show less

Pine Island, Minnesota

Reviewed daily, weekly and monthly reports to adjust any aspects of service business to achieve maximum growth. Schedule service department work as well as pick up and delivery of units. Estimate and inform customers of repairs both warranty and customer pay service. Order parts as needed and stage work for technicians.Contact customers when work is completed and arrange delivery back when required.Follow up with customers to answer any post service questions and evaluate there service visit… Show more Reviewed daily, weekly and monthly reports to adjust any aspects of service business to achieve maximum growth. Schedule service department work as well as pick up and delivery of units. Estimate and inform customers of repairs both warranty and customer pay service. Order parts as needed and stage work for technicians.Contact customers when work is completed and arrange delivery back when required.Follow up with customers to answer any post service questions and evaluate there service visit. Contact vendors with warranty claims and process as needed for quick payment. Followed OSHA standards for a safe and compliant service department. Receive new units for inventory and precheck used units for tradins. Maintain maintenance log on delivery vehicles and trailors for DOT file. Show less

Rochester, Minnesota

Developed a team oriented staff to become the best team in the district balanced scorecard process. Consistently met sales plan and profit margin by proper staffing and sales forecasting. Coordinated building repairs and remodeling to improve customer comfort and overall store appearance. Maintained an organized inventory to minimize shrinkage and ensure minimal lost sales.