Dwayne W. Rose Email & Phone Number

New York, Us

New York, Ny, Us

In this position, I provide platinum customer support for financial institutions and high net worth individuals. My key contributions in this position include:> Served as a FIX specialist> Served as a BQUANT specialist> Provided advanced Bloomberg terminal support> Supported file delivery methods including FIX and SFTP> Supported Office desktop API integration

Brooklyn, Ny, Us

In this position, I spearhead full-scope IS and technical functions, while ensuring inter-departmental cohesion to ensure full staff support. I train, manage, and supervise IS/TS staff, as well as handling workload and task-prioritization. I administer budgetary management and control for company I/S systems. I provide quality support with strategic business planning by identifying opportunities and recommending change initiatives to augment overall growth. I devise optimized plans to address business needs by modifying existing, or developing new information systems. My key contributions in this position include:> Led capacity management for IT infrastructure, as well as creating disaster-recovery plans with redundancy and backup systems. > Developed project plans; defined timelines and milestone deliverables.> Provided direct supervision and evaluation of IS/TS staff> Collaborated with department heads to ensure that all StoryCorps’ staff are fully supported> Developed and maintained budget for organization’s information systems> Created a robust disaster recovery plan with appropriate redundancy and backup systems> Provided on-going governance of capacity management for the IT Infrastructure> Directed and prioritized the work load of IS/TS staff> Managed technology helpdesk to ensure that IT problems are properly documented, handled efficiently, and reported accurately> Participated in company strategic business planning and identify IT and other business implications, opportunities and change initiatives to meet strategic plans and growth initiatives> Analyzed business needs and determine ways to meet business objectives by modifying existing or developing new information processing systems> Liaised with business units and staff to develop secure solutions that addressed business needs

New York, New York, Us

In this role, I steered overall technical project oversight by conducting extensive research, and developing hardware and software solutions, as well as providing technical support to remediate problems such as business continuity and networking. I educated executives and non-executives on value of systems and related processes. I defined project timelines and deliverables. I supervised governance of capacity management for IT Infrastructure. I ascertained IT and other business implications, opportunities and changed initiatives in coherence with strategic plans and growth initiativesMy key contributions during this role were:> Introduced high-technology customer service culture across organization. > Developed operational and strategic planning, which includes fostering innovation, organizing and planning projects and negotiating resource.> Researched and developed hardware & software solutions, provides technical assistance to address technology problems such as business continuity, networking> Articulated value of systems and processes to Executives and non-executives> Developed project plans with timelines and milestone deliverables> Provided on-going governance of capacity management for the IT Infrastructure> Participated in company strategic business planning and identify IT and other business implications, opportunities and change initiatives to meet strategic plans and growth initiatives> Developed operational and strategic planning, which includes fostering innovation, organizing and planning projects and negotiating resource allocation in support of an integrated technology roadmap> Administered email system, remote access for staff resources (Office 365)> Liaised with business units to develop secure solutions that addressed business needs

Brooklyn, New York, Us

During this tenure, I oversaw full-scope IT activities, while leading internal and external teams to support IT operations. I formulated, monitored, and deployed robust long-term technology strategy for organization. I undertook maintenance for networks, workstations, and servers, as well as improving procedural efficiency by introducing managed print solution. I managed email system, remote access for staff, and proprietary systems including Black baud and Gallery/The Museum System. I maintained website and distribution of information via internet. I trained personnel on computer operations.My key contributions during this tenure included:> Conducted installation of uninterrupted power supply to eliminate downtime due to power loss. > Established email and electronic policy to ensure proper usage of technology.> Lead a team, both external and internal, to support IT systems> Implemented Office 365 Email service> Architect, design and implement thriving long-term technology plan and strategy for the museum> Implemented managed print solution to improve efficiency> Serve as a communication and delivery conduit for technology stake holders> Provide ongoing maintenance for network, workstation, and servers> Coordinate staff computer training and furnish resources for individual training> Administer email system, remote access for staff and museum resources, and proprietary systems such as Black baud and Gallery/The Museum System> Provide website maintenance and information distribution via the Internet> Liaise with business units to develop secure solutions that addressed business needs

Atlanta, Ga, Us

In this position, I instituted email and electronic policy for appropriate technology usage. I introduced volume licensing to centralize license information and reduce costs. I monitored daily File Server, Print Server, Mac OSX Servers, and network for security flaws. I handled Windows and Mac Desktop and software installation for users and administrators. My key contribution during this position was:> Deployed new Voice Over Internet Protocol (VOIP/hosted-PBX) phone system to reduce overheads and increase flexibility. > Ghosted, imaged, and cloned drives to restore or upgrade personal computers. > Led vendor negotiations to attain competitive pricing on services.> Instituted email and electronic policy for appropriate technology usage> Introduced volume licensing to centralize license information and reduce cost> Successfully negotiated with Venders for competitive pricing on services> Monitored daily File Server, Print Server, Mac OSX Servers, and network for security flaws> Supported Windows and Mac Desktop and software installation for users and administrators> Provided help desk and network support for over 100 users