Client Services Manager
New Providence, New Jersey
Fundamental Duties and Responsibilities: • Liaises with client to ensure contract deliverables are met to satisfaction.• Attends client meetings as appropriate.• Tracks client budgets and reconciliations.• Facilitates client review process for printed materials and field communications related to speakers bureau; interfaces with client copy review/legal review.• Responsible for providing operational guidance with client in development of new business, policy, procedure, etc.• Responsible for managing and reporting on Speaker Bureau client driven initiatives.• Escalation point for client representatives, speakers and compliance • Provide operational support in creating and communicating Speaker Bureau project status updates with client.• Analyzes client’s data and provides trending and business analytics to Account Director for appropriate client useField Operations• Informs Project Operations of project and program objectives, collaborates regarding resources needed for each project and specifies the level of decision making authority of the primary operations team member. • Liaises with Operations to ensure client deliverables are met.• Attends weekly status team meetings as needed.Cross Functional Support• Create and maintain project related finance reports, SOW filing/storage and project timelines• Liaise with all departments based on client needsSenior Management• Alerts senior management to any internal changes at client.• Performs other duties and assignments as needed.