Remote Customer Training Consultant
• Used flexible and innovative techniques to install and maintain a wide range of computer hardware for the Reynolds and Reynolds software• Setup Servers, workstations, installed server software and maintained connectivity between server and workstations• Expertise in the installation of the following applications on the Reynolds and Reynolds ERA system; Accounting, Accounts Payable, CRM, Payroll, Finance and Insurance, Vehicle Management, Showroom Control, Parts Inventory and… Show more • Used flexible and innovative techniques to install and maintain a wide range of computer hardware for the Reynolds and Reynolds software• Setup Servers, workstations, installed server software and maintained connectivity between server and workstations• Expertise in the installation of the following applications on the Reynolds and Reynolds ERA system; Accounting, Accounts Payable, CRM, Payroll, Finance and Insurance, Vehicle Management, Showroom Control, Parts Inventory and Invoicing, Service Merchandising, Dispatching and Invoicing for automobile dealerships• Traveled throughout Canada to install and train clients on the specification development and daily operations of a newly purchased ERA system or previously owned ERA computer system. • Team leader on software installs ensuring accurate and timely operation• Highly effective trainer/mentor for new Reynolds and Reynolds employees• Promoted to the Distance Learning department to remotely install and train clients on the Reynolds and Reynolds ERA software• Developed Web Based training materials and curriculum for client training.• Reviewed and modified all US training modules for Canadian content• Selected as key member to the MAC (Mergers and Acquisitions) Team• Modified the customer’s specifications on the Reynolds and Reynolds software to incorporate new data• Developed innovated scripts in Microsoft Excel to ensure accurate information, to speed up the process of making the necessary changes Show less
