Note: Was hired away from CitiGroup supplier, Rapport Hospitality to work directly for CitiGroup.Promoted to the CitiGroup Global Events Marketing Corporate Team. Worked on a private, five-member team, coordinating global meetings & events for two CEO’s and Annual Shareholder Meetings for CitiGroup Board of Directors. Arranged banking meetings: World Economic Forum-WEF (Davos, Switzerland), International Monetary Fund IMF-World Bank Meetings (D.C.), American Bankers Association-ABA and the National Bankers Association- NBA meetings. Highly confidential position entrusting me with personal, financial and business information for top Citi executives and BOD. Required discernment, privacy and discretion. Duties: Created and Authored the “Monthly GEM Team Calendar”. Office Manager Duties: expense reports for three executives, supplies, event packing and shipping, global freight coordination, birthdays, retirement and holiday gift sends, storage unit maintenance (Brooklyn Location), branded Citi product ordering, creating specialty digital designs, meet & greet. Project Duties: event research, budget creation, venue reservations, bookings, contracts, negotiations, payment requisitions, event staffing, PPT presentations, spreadsheets, hotel reservations, flights, amenities and ground transportation.

VIP Ambassador/Concierge - In this position I worked at CitiGroup Global NYC Headquarters. I provided arriving Dignitaries, CEO’s and Politicians with elite concierge related services including: meet, greet, register, service & escort high-profile clients to Citi executive floors for financial meetings with, CEO, Board of Directors and Executives. As a part of the Ambassador Team I was a leader and helped to shape the overall high-level of customer service delivered. I provided monthly Employee Training Courses sanctioned by Rapport Hospitality. Topics: “Delivering 5-Star Hospitality” “Working Hospitality in Corporate Environments”, “Be My Teammate PLEASE! -Team Building” and “Understanding Cultures in Hospitality”. Hosted a variety of upscale events for CitiGroup including the launch of the all-new CitiBank Global Headquarters in New York City in 2017.

Convention Service Representative - Worked part-time to full-time at various NYC Conventions and at Jacob K. Javits Convention Center. Duties include: concierge desk, customer service, show management support, marketing, exhibitor registration and product demonstrations. Has worked long-term/temporary assignments for: ENK Shows, MODE, Fashion Coterie, The FANCY FOOD SHOW and WHITNEY TILSON’s-VALUE INVESTOR’S CONGRESS.

Original team member for the launch of this 4-Star NYC luxury Kimpton Hotel property. Handled both Front Desk as well as Concierge duties: Guest’s check-in/out and property showings to potential Sales Clients. Concierge Duties: NYC tours, directions, restaurants, limo/car, flights, B’way/Sports Tickets.(See Tripadvisor & reviews for Dwayne A. Wilson.) Received Most Outstanding Employee Award from Kimpton CEO, Niki Leodankis & Eventi General Manager, Thomas Mathes.

Working with this 5 star, flagship Hilton Hotel in the area of guest and elite Concierge Services inducing: upscale and local restaurant reservations, limousines, flight confirmations & bookings, Broadway shows, NYC tours, local information. Front Desk, Check-in & Check-out .