Dwayne Winfield Email & Phone Number

Hello, I’m Dwayne Winfield! If your company could benefit from a professional with a distinguished 20+ years of global customer service management, network operations, and customer relations experience, please review my profile. I am a highly accomplished and mission-driven leader with extensive experience in analyzing improvements after the life cycle of large-scale incidents and/or operations outages, identifying gaps, providing input on updating best practices and driving continuous improvement.A comprehensive background working with IT Service providers and telecommunication companies, performing end-to-end service management, Experience in IT service delivery and implementation, project management, incident management, and capacity management. Quality-driven leadership experience with demonstrated success supervising staff and managing cross-functional teams as well as 3rd party vendor management. Known for being customer-centric disciplined, trustworthy, accountable, emotionally mature, resilient, and supportive among peers as well as senior managementI have demonstrated excellence in assisting in risk mitigation and management of change processes. Radical success in providing specialized investigation, diagnosing all Incidents, Service Requests, Change Requests, and familiarity with the ITIL framework to provide IT service management.I am seasoned and dynamic in building synergies with executive management, employees, customers, vendors, and suppliers with excellent communication and interpersonal skills.I possess strengths and expertise in leading continuous improvement initiatives through key process streamlining, strategic planning skills, KPI improvements, training programs, and cross-functional collaboration which aids in monthly, quarterly, and yearly team metrics.I possess strong interpersonal and focused management abilities that improve service operations efficiencies and contribute to long-term sustainable business performance.My career contributions include many successful initiatives that led to measured improvements to incident, problem, change, and capacity management functions for a large global telecommunications and Cloud Service provider.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Connect with me today to find out how I’ll make your journey my journey, to help bring all of your business objectives into focus!" Better Every Day!