Trained in emergency preparedness and emergency response procedures. Implemented airline and federal SOPs. Maintained proper record documentation/retention to comply with audit procedures. Adapted quickly when working with different coworkers on a daily basis and assigned a variety of equipment while delivering excellence customer service.

Managed front-end cashiers and guest service workers through daily operation.Encouraged and explained the benefits of the REDcard with every guest and assisted them through the application process.De-escalated any negative situations and recovered the guest shopping experience based off of Target policies and procedures.Demonstrated how to utilize the Target app and described to guests its features and offerings.

Drafted proposals and contracts for current/future clients and sponsors for upcoming eventsCoordinated social media strategies with the communications team for festival events and ticket salesAssisted the ticketing manager and sales team in increasing ticket salesMaintained ticketing database and will-call for all festival events

Selected for the NABJ Public Relations team to cover and represent the 40th & 41st Annual NABJ ConventionServed as lead videographer and editor for the 2016 convention Filmed and performed on-camera interviews that reached over 2,000 views with high profile attendees for NABJ YouTube channel, including Luther Campbell, Iyanla Vanzant, Russ Parr, the cast of "Ringside", and WGN's "Underground"Utilized programs such as HootSuite and EnPlug to run live social media feeds throughout the conventionManaged convention social media accounts promoting sessions and special eventsSupported press events including Hillary Clinton press appearance and ToyotaProvided media relations support to the conference team including coordinating media availabilities, assisting in crisis communications efforts and drafting social media content for the Association's national social media accounts

Assisted in the implementation of station events including concert pre-show parties/meet & greets, and station appearancesManaged social media accounts for HOT 102.5, Nash FM 92.9, Nash Icon 105.1, and News 590Updated email databases and managed websites for all 5 radio stationsVolunteered along side other interns on philanthropic opportunities, including Homeless For The Holidays and Color Me Rad 5k

Participated in an 8-week "Exploring Disney Marketing" seminar to gain further understanding the Walt Disney CompanyFood & Beverage cast memberCreated "magical moments" with guests through exceptional customer service to enhance their Disney experience