Dwayne Green, Ma, Che Email & Phone Number

Mississauga, Ontario, Canada

• Developing leadership and change management tools for Person-Centred Care Model for LTC Division• Developing, championing, and enforcing short-term and long-term person-centred care strategies.• Creating a more responsive workforce for a result in 70% decrease in labour issues and improved labour relations with the unions.• Collaboratively developing policies for pandemic planning, surge plans, LTC operations and workforce development strategies.• Focusing on providing strategic vision and operational implementation to increase Quality, Resident Experience and Fiscal accountability.

Brampton, Ontario

• Designed, implemented, and maintained continuous quality improvement programs and guidelines to monitor compliance to LTCH Act. • Substantially improved productivity while reducing staffing and operational costs by 20%• Provide direction to a management team with over 220 staff and a multi-million-dollar operating budget.• Directing planning and project management of multiple strategic initiatives including selection and implementation of capital projects.• Creating actionable deliverables in a communications plan, coaching plan, and training plan for the organization.

Building partnerships and collaboration with organizations, members and the public as we focus on advancing seniors care.

Richmond Hill, Ontario

• Applying a change management process and tools to create a strategy to support adoption of required changes.• Developed and introduced new processes to ensure resident safety and timely delivery of funded and unfunded services. • Designed a culture change framework for organizational development. The objective was to increase team member satisfaction, align values to mission and vision, and spread best practices to other care communities.• Represented Executive Directors alongside support services through the 2016 CARF survey. Sienna Senior Living was successfully accredited for 3 years (2016-2019).• Participated in Central LHIN Seniors Care Network Working Group, Dementia Advisory Committee and Long-Term Care Working Group.

Toronto, Ontario

• Spearheaded overhaul of numerous departments and focused on recruiting key leaders, while providing functional management and establishing performance metrics.• Developing customer service platforms as well as internal personnel management systems.• Advised on balancing short-term and long-term strategies to maximize resident care.• Lead long-range planning with key stakeholders, staff, and executive team.• Assisted with the development of best practices to ensure financial profitability through short- and long-range planning to achieve and maintain growth.

Successfully oversaw all therapeutic recreation functions within the 224 bed care community. Conducted and/or supervised all new hires within the department and assisted Executive Director with interviews and labour relations as a mentee. I was also an accreditation coordinator and ensured interdepartmental meetings for a smooth functioning work environment and that goals were aligned for the care community being surveyed.• Implemented Gentle Persuasive Approaches and Montessori methods for dementia by training “champions”. The result was that I created spread of the concepts through the care community and the team had a shared vision which supported the success of the programs.• Created recognition program based on overall work performance to boost team member morale and foster a goal-driven team.

Woodbridge, Ontario

Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identify trends; recommending system improvements.Contributes to team effort by accomplishing related results as needed.

Toronto, Canada Area

Responsible for the development of the recreation department. Planned and maintained work systems, procedures, and policies that enable and encourage performance.

Toronto, Canada Area

Responsible and accountable for the ongoing planning, development, facilitation and evaluation of, where required, all recreation, healthy living, and leisure programs for implementation in the care community for 160 residents.I also worked in co-operation with community groups according to the care community needs to ensure a wide range of programs that connected with our residents physically, intellectually, emotionally, socially and spiritually.

Instructed a class of over 40 students as a member of the Centennial College faculty for the Recreation and Leisure Services Department.Sessions I taught was on aging, programming in long term care, dementia care, leadership development alongside with a hands on approach to group dynamics.

Oversee and facilitate all aspects of meeting planning from site selection, vendor negotiation, event registrationMarketing and post-event reportingWork on annual Activity Professionals of Ontario conferenceWork with Board of Directors on digital management of contracts, speaker bios, session descriptions,handouts, RFPs, etc.Create and send event marketing communications via email, web, printSend and track correspondence with speakers and sponsors/exhibitorsCoordinate creation of event publications and syllabus materialsCoordinate travel, lodging and expenses for participants traveling to meetingsCreate and manage budgets and collection of registration, sponsorship income and exhibit feesDevelop and maintain solid relationships with exhibitors/sponsorsOversee meeting preparation, supplies ordering and packing/shipping of event materialsCreate invoices and receipts as requested; track expenses for event budget reconciliationCreate and analyze online evaluations and prepare post-event reports

Master Of Arts - Ma, Leadership (Health Specialization)

Focus of study: health and organizational leadership

Bachelor Of Arts - Ba, Public Health

Focus of Study: Aging, Public Health and Social Policy

Diploma, Recreation And Leisure Services

Health Services Management

Focused on business communications and health policy

Community Health Leadership - Executive Program