Lead cross-functional initiatives to enhance campaign planning and processes as Senior Lead Business Consultant, focusing on product management and transformation within marketing services. Develop innovative tools and modules to improve forecasting and delivery capabilities for marketing campaigns, ensuring alignment with strategic goals. Facilitate modern discovery and execution practices to deliver solutions effectively. Collaborate with stakeholders to drive support and adoption of new processes, achieving significant increases in enterprise campaign visibility.• Developed new Campaign Planning tool, resulting in 50% increase in enterprise visibility into upcoming campaigns.• Delivered solutions to customers using modern practices, enhancing campaign execution and planning.• Secured stakeholder support for new tools, driving widespread adoption across all business lines.

Agile Transformation Lead responsible for guiding a Marketing product through their agile transformation. Focused on adaptive planning, continuous improvement and team culture and performance in complex environments. Experienced in using experimentation, data analysis and team metrics in decisioning and driving organizational change. • Developed a repeatable discovery process to help the product team quickly validate ideas and make decisions about what to build in line with the product strategy and priorities.• Along with product and tech partners, designed practices and processes that resulted in all scrum teams exceeding firmwide and industry standards on quality and predictability metrics. • Continuing to build a culture of autonomy and transparency across the product.• Lead team of Scrum Masters in building high-performance teams centered on consistently delivering customer and business value, continuous improvement and shared perspectives.

Program Manager responsible for delivering complex, digital products utilizing a global, team of teams. Responsible for product delivery from project initiation to deployment, closure and benefit realization. Partnered with product stakeholders to improve agile practices and controls. Focused on validating capability/benefit delivery through the use of KPI's, analytics and customer feedback. Responsible for removing impediments and facilitating key conversations within and outside the product. • Successfully delivered the Snapshot experience in the Chase mobile app. Created a discovery & execution model to deliver new customer insights via the Snapshot experience on an ongoing basis.• Delivered Personalization & Insights project to deliver financial insights to users across all digital channels.• Completed the migration of the Ultimate Rewards platforms and multiple digital microsites as part of a cyber remediation program. Program delivered using both traditional and agile project management, based on the team responsible for delivery and risks being managed.

Directed execution of complex Digital/Cyber technology programs across multiple business units, focusing on cyber risk remediation and alignment with firm-wide standards. Coordinated with cross-functional teams to establish program requirements, set priorities, and enforce deadlines. Oversaw integration of technology platforms with information security initiatives, supporting Marketing campaigns and enhancing overall cyber posture. Facilitated scaled Agile practices within globally distributed scrum teams, optimizing project deliverables and timelines.• Spearheaded pivotal 2018 cyber remediation program for Ultimate Rewards (White Label) and Digital Microsites.• Orchestrated program increments, aligning technology with critical cyber initiatives.• Enhanced Marketing campaign effectiveness by ensuring seamless integration with information security measures.

• Deliver high-risk initiatives with $500K to $5M budgets and 5 to 25 FTEs that support the tactical and strategic goals of the Asset Management, Institutional Client Services, and Retirement Services business lines. • Develop business requirements, project plans, and other artifacts to ensure the deliverables, schedule, and financial forecasts are assertive and achievable. • Manage expectations of senior leadership and other key stakeholders through effective stakeholder and communication management to ensure that the value of projects and programs align with broader strategic business plans. • Projects implemented with Agile, Iterative, and Waterfall methodologies.• Successful on-time and on-budget delivery of the Investment Management Transformation program.• Implementation of a complex Risk Analytics solution that increased fee generation for the Asset Management business line. The project had an NPV of $8M at initiation.• Successful delivery of an upgraded Wilmingtontrust.com client portal that is compliant with the latest cybersecurity standards and enables the Marketing team to more easily manage client-facing content.

• Oversaw and managed the software design, development, and implementation of an enterprise SaaS solution. • Planned, managed, and communicated the progress of the project, achieving project milestones and maintaining project momentum to drive product delivery. • Managed team and sprints to ensure high quality service delivery and seamless releases.• Streamlined implementation of an enterprise SaaS solution by creating a new project artifacts and project documentation to increase project control and promote more reliable revenue forecasting.• Spearheaded new processes and documentation to capture actual project cost to drive budget controls.• Helped reduce project re-work by immersing clients in the development of user stories and focusing on test-driven development, requiring complete acceptance criteria before development could begin.• Expanded role to include some product management responsibility, including market analysis, product analysis and make-buy decision making; managed developer and QA daily work.

• Managed and supported cross-functional teams in new software implementations. • Utilized earned value management techniques to provide senior leadership with reliable assessments of project health. • Effectively managed and developed milestones and timelines, controlled quality of deliverables, monitored operational and financial gains and savings, and communicated project status with leadership team.• Participated in developing the go-to-market plan for a new software solution by leading the implementation for the first client to purchase this solution and directed the technical teams for the second.• Implemented technology increased revenue approximately 30%, increased worker productivity, and maximized ROI by minimizing errors, need for audits, and provided the most accurate information regarding clients’ encounters with patients.• Successfully turned around and implemented two failing projects after resolving critical project issues• Successfully implemented enterprise solutions in 2014 at two top 10 U.S. hospitals.

• Proactively monitored, reported, and addressed the administration of projects related to schedule, finance, resource utilization, quality control, and client services. • Analyzed business requirements and ensured software properly aligned with business needs. • Communicated between technical and non-technical staff and clients on implementation matters.• Generated revenue forecasts; defined project tasks, scope and schedule; performed post-implementation reviews.• Wrote functional and technical specifications; created business process diagrams.• Participated in all implementation milestones from initiation to go-live.

• Created small startup to offer web design, eLearning, and rich web content to new clients.

• Provide technical analysis for new, enterprise software implementations• Wrote technical specifications for HL7 interface integrations• Wrote custom scripts for Oracle and SQL Server databases to manipulate data to customer specifications.• Troubleshoot HL7 interface issues• Installed and managed IIS web applications• Provided go-live support

• Manage quality assurance processes, including performing regression testing on company software.• Provide feedback on user interface design and helped push changes that affect end-user experience and interaction with HTI’s applications.• Continually update training videos, documentation, knowledgebase and training syllabi to provide clients and business partners with the most current information on our software. • Published and managed training media on the web• Support IT professionals in the healthcare industry with company-developed applications. Also provided training and environment planning.• Experience with manual and automated QA and writing test scripts.• Filled role as knowledgebase administrator and technical writer.

• Support IT professionals in the healthcare industry with company-developed applications.• Hardware& environment planning• Performed entry-level programming in C#, Web Development and SQL and worked with batch files to customize applications for client environments. QA’d software for release in demanding healthcare environments.

• Help manage the MetricCenter Measurement Database (MCMD). Performed measurement collection procedures to maintain database.• Created a dynamic, excel based chart suite that extracts MCMD data, and maximizes a users ability to visually represent large amounts of data.• Created other Visual Basic based project management tools.

• Troubleshot network, hardware and software problems in university computing labs.• Consulted with clients on the phone and in person to resolve any technical issues that arise.