Dwayne Coates Email & Phone Number

Alexandria, Virginia, United States

Accountable for the overall maintenance, appearance, and facility operations of twenty-one large multi-family complexes spanning from Richmond to Sterling, Virginia. The role is responsible for ensuring all key metrics are performing above expectations: unit turns, work order performance, vendor service contracts, service manager performance, and maintenance costs. Ensured all properties were following regulations and polices such as fair housing, OSHA, pool compliance and other safety standards as determined by the company. Conducted due diligence on new facility acquisitions, onboarding new properties, and recruiting and developing maintenance technicians. Performed punch list evaluations on new construction and finalized acceptance of completed units.

Accountable for the overall maintenance and improvement operations of six large multi-family complexes spanning from Richmond to Virginia Beach. The role requires evaluating new acquisitions (due diligence), evaluating current staff, onboarding new properties, and recruiting and developing maintenance technicians. Responsible for the development and management of the maintenance budgets for each complex. Evaluating, hiring, and managing various contractors and vendors needed to support the properties. Developed all policies and procedures to ensure compliance with state and local guidelines. Conduct quarterly safety training for all on site personnel. Responsible for the overall condition of the complex to ensure ownership is getting the most value per unit rented.

Glen Allen, Virginia

Hands on supervisor completing complex work orders and providing training to the maintenance staff to ensure quality and timeliness of work orders in an A class community. Updating all necessary compliance requirements while managing all other aspects of maintenance for the community. Customer service oriented, detailed, excellent communication with contractors, vendors, on-site staff and corporate staff.

Glen Allen, Virginia

Providing supervision to mechanical team to ensure all work orders were addressed in a timely manner covering plumbing, electrical and general carpentry. Proactive work with properties to resolve maintenance concerns, lead fire restoration and other capital projects such as paving, siding and other large improvements.

Richmond, Virginia Area

Supervising and delegating daily work orders for a maintenance team in high rise building. Responsibilities included: hands-on troubleshooting and repair of building maintenance and occupied apartments, scheduling and completing turns to get units move-in ready, training and development of employees, project management and communication with vendors.

Richmond, Virginia