Dwayne Cosby Email & Phone Number

Minneapolis, MN, US

New Jersey, NJ, US

New Jersey, NJ, US

Uniken is a pioneer in the field of mobile-first security. Uniken's flagship product REL-ID is anadvanced, first-of-its-kind, security platform that secures connections between customers andbusinesses while taking fraud to zero. A mobile-first solution, REL-ID effectively protects customers,enterprises and the entire ecosystem from a wide variety of risks.

Minneapolis, MN, US

• (Held concurrently with Senior Vice President – Strategic Transformation and Reengineering role)Directly reporting to the President of Wealth Management Products and Service to oversee and transform operations.
• Provided operational direction and strategic thought leadership to the EVP of Service, SVP of Phones, and SVP of Backoffice regarding center performance, staffing requirements, and industry trends and best practices in.
• Delivered thought leadership to product and field organizations to streamline product service and compliance requirements and optimize P&Ls
• Leader of 70 person multi-center/multi-geographic operations team supporting daily operations through MIS, workforce management and forecasting, process reengineering, real time command center, IVR management, and.
• Formed and successfully executed a 3 year comprehensive strategy to improve service quality, reduce costs, improve employee satisfaction, and minimize business continuity risks
• Successful reduction of 2 million calls / 50% of total phone service volumes over a 3 year period through the implementation of Lean management practices to service associates, aggressive automation of processes.

Minneapolis, MN, US

Member of the Board of Directors for Amerprise wholly owned 2,000 FTE India based captive providing enterprise services across the technology, finance, operations, analytics, and legal capabilities

Minneapolis, MN, US

• Working with the CEO, Executive Leadership Team, and directly reporting to CFO, to drive large scale strategic, structural, and revenue enhancing reengineering across all elements of the business model.
• Built from scratch a team of top-tier MBA graduates, and former consultants, to drive reengineering across all areas of the business; operations, technology, support functions, marketing, sales, products, and M&A
• Defined and lead the 2008 market crisis enterprise-wide restructuring program delivering $781M in expense reductions and revenue improvements in 2008/09 and a 50% net improvement of operating margins
• Structured and lead the execution of reengineering programs that have delivered in excess of $200-300M of cost and revenue efficiencies annually (over $3B over position tenure) helping to drive a doubling of net.
• Thought leader to the CEO and Executive Leadership Team on matters of operational execution and organizational effectiveness across the business, product, and support lines
• Developed and executed the multiyear strategy to build and launch a 2,000 person (20% of total headcount) India based captive center to support high value enterprise functions including legal, corporate finance.

Minneapolis, MN, US

• (Held concurrently with Senior Vice President – Strategic Transformation and Reengineering role)
• Implemented end to end organization redesign of sourcing and contracting functions and workflows to increase leader visibility of $1B of annual contract spend, 2500 annual sourcing and contracting events per year.
• Launched multi-vendor rebid and portfolio realignment across $100M outsourced development agenda

Minneapolis, MN, US

• (Held concurrently with Senior Vice President – Strategic Transformation and Reengineering role)
• Financial management of all enterprise technology, service, and corporate staff groups functions representing approximately $1B in annual G&A spend
• Collaborated with CFO, CTO, and EVPs of HR, Legal and Compliance, and Communications to set annual priorities and strategies required to align firm P&L goals against support operating model and current enterprise trends
• Embedded reengineering principles and metric driven decision structures into the operating models of the enterprise support capabilities
• Management of 25 person team multinational team responsible for tracking, reporting, forecasting, and daily financial management for all enterprise support capabilities

Jersey City, NJ, US

Boutique consulting firm specializing in active management of business turnaround situations and strategic consulting for global corporations and large private equity funds focused on solving growth related issues. One of six initial founding members that developed the firm's intellectual capital and client relationships that has since built out to more.

CA

Divine, inc., (Nasdaq: DVIN) was a leading edge CRM solution vendor with 3,000 professionals worldwide.

Dublin 2, IE

A global management and technology consulting organization focused on delivering a wide range of specialized capabilities and solutions to clients across all industries.

TCI Powered Enclosures Inc. was a Canadian start up specializing in the design and subcontract manufacture of PC enclosures, motherboards, and power supplies for tier-1 PC companies.