Dwayne D. Email & Phone Number

San Diego, CA, US

• Manage end-to-end product installations for over 200 projects monthly, maintaining a consistent record of meeting project deadlines with a high success rate.
• Work with clients and vendors to ensure the project scope and schedule meet the requirements.
• Conduct comprehensive training sessions for clients and internal teams on install portal usage.
• Lead cross-functional discussions to define precise project objectives, ensuring complete alignment among stakeholders.
• Analyze and rectify reporting discrepancies within daily installation records, achieving an average resolution time of less than 24 hours and reducing error rates by 5% monthly.

Washington, DC, US

• Prepared and submitted required aviation documentation, meeting regulatory standards and organizational benchmarks with 100% compliance
• Conducted internal QA audits to enhance the effectiveness of the Support Equipment PlannedMaintenance System, leading to a 10% increase in program validity.
• Achieved 5% increase in reporting requisition accuracy for the Buffer Management Tool (BMT) byanalyzing historical data to predict current maintenance timeframes.
• Managed user access to the database, granting or revoking permissions as needed to maintain datasecurity and privacy.
• Conducted comprehensive training sessions for junior sailors, focusing on process and customerrelationship management (CRM) systems

San Diego, CA, US

• Guide teams through the execution of numerous complex projects, attaining a 95% adoption rate within three months following deployment.
• Provided coaching and mentorship to team members on Agile principles, Scrum framework, and best practices, resulting in a 10% increase in team efficiency and productivity within six months.
• Spearheaded the release management process for over 50 software releases, achieving a 98% success rate in meeting deployment deadlines.
• Conducted assessments on 20 systems and processes, identifying and mitigating risks, resulting in a 5% decrease in system downtime.
• Remove impediments and shield the team from external distractions to foster a focused and productive work environment.

Irving, Texas, US

• Coached a Scrum team comprised of 11 onshore and offshore development members, elevating them to become the company's top-performing team.
• Collaborate with product owners to prioritize backlog items, refine user stories, and ensure alignment with business objectives.
• Utilized product metrics analysis to identify and address customer pain points, leading to enhancements in billing processes.
• Successfully identified and resolved daily team blocking issues and critical defects, ensuring uninterrupted progress and top-quality deliverables.
• Developed queries to extract essential Scrum metrics (burn down, velocity, etc.) to ensure quality work delivery and visualize team performance.

Irving, Texas, US

• Efficiently triaged production support inquiries and directed them to the appropriate departments
• Documented client transactions with precision using the CRM solution database.
• Leveraged pre-constructed SQL queries to generate reports and collect relevant dealer information to maximize company revenue.
• Provided clients access to automated reports via Enterprise Reporting to streamline internal operations.
• Contributed to special projects, including report generation, testing, and research.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bs, International Business Management