Dwayne Gill Email & Phone Number

Stockton, California, United States

-Execute effective coaching techniques to maintain top performing store month over month.-Supervised staff and kept employees compliant with company policies and procedures.-Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.-Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.-Managed inventory to achieve timely and consistent inventory stock levels of products.-Led hiring, onboarding and training of new hires to fulfill business requirements.-Analyzed and reported on key performance metrics to senior management.-Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Fremont, California, United States

-Trained employees to execute effective upselling techniques and become product knowledge experts.-Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.-Demonstrated and held the team accountable for developing product expertise and providing excellent customer service.-Partnered with retail store manager to cultivate and maintain positive and uplifting work environment and family-centric culture.

Dublin, California, United States

Dublin, California, United States

-Trained new team members, ensuring they confidently provided exceptional customer service.-Acquired and maintained full knowledge of products and services to better serve customers' needs.-Achieved top seller status through effective upselling techniques and excellent customer service.-Developed strong relationships with repeat clientele, fostering loyalty and boosting overall sales performance.-Demonstrated leadership skills by taking initiative during store meetings to share best practices.

Pleasant Hill, California, United States

-Increased sales through effective upselling techniques and in-depth product knowledge.-Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.-Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.

San Francisco, California, United States

-Trained new employees, delegated daily tasks and responsibilities.-Completed store opening and closing procedures and balanced tills.-Helped store management meet standards of service and quality in daily operations.-Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

San Francisco, California, United States

-Made and served brand-specific café beverages with focus on speed, quality and consistency.-Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.-Cleaned counters, machines, utensils, and seating areas daily.

Sports Management

Education record