Dwayne Jumpp Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Innovative and results-driven Consultant with a focus on empowering companies through cutting-edge cloud technologies and automation solutions. Leveraging extensive industry experience, I provide strategic guidance and hands-on support to enhance security posture, streamline cloud migrations, optimize SaaS deployments, and improve network performance. My goal is to empower businesses with robust, scalable, and secure technology solutions that drive efficiency and growth.

Atlanta, Georgia, United States

As Datacenter Manager at Kobiton, I championed the Agile transformation, driving project adaptability and speed. My strategic management ensured projects stayed within budget, mitigating risks and elevating service quality. I fostered pivotal stakeholder relationships, enhancing transparency and facilitating informed decisions.I innovated operations with Jira and Ansible, reducing manual tasks by 25% and accelerating cloud deployments. My leadership in modernizing infrastructure, including a proactive Change Management system, significantly boosted reliability and efficiency.Implementing DCIM tools, I transformed asset management, optimizing resource tracking and utilization. My focus on documentation and performance optimization led to a consistent, superior user experience.Leading with collaboration, I unified cross-functional teams, setting standards that assured device reliability and testing efficiency. My commitment to Agile and continuous improvement cultivated project success and team cohesion, underscoring my dedication to operational excellence and innovation.

Atlanta, Georgia, United States

In my tenure at Aveanna, I significantly enhanced our IT infrastructure's security and efficiency. Achieving a 30% reduction in system vulnerabilities, I implemented best practices for system security and streamlined operations with Python and Bash scripts, automating network tasks to reduce manual labor by 48%.Leading a team supporting 20,000 users, I ensured high system reliability through routine maintenance and proactive system backups. I developed SCCM deployments for endpoint management, elevating software deployment, and compliance auditing.My relationship management with vendor partners guaranteed uninterrupted network connectivity, complemented by my expertise in configuring Cisco Meraki, Fortinet, Brocade, and Sonic Wall equipment.I played a key role in migrating enterprise data and user accounts to Microsoft Azure, improving system performance by 75%. My efforts in upgrading over 150 servers bolstered system security and stability, demonstrating my commitment to maintaining a robust, secure IT infrastructure.

Greater Atlanta Area

As a Senior Systems Engineer, I played a pivotal role in bridging the gap between IT operations and various stakeholders, facilitating the integration of critical systems and technologies. My responsibilities encompassed a diverse range of tasks, from orchestrating email services and file server migrations to implementing call routing and IVR solutions. Ensured data integrity after migrations and end-user training on new systems once onboarded. Key Achievements and Responsibilities:System Integration: I led the integration of essential systems including mail routing, active directory domains, user and group permissions, and VoIP communications ensuring a cohesive IT landscape. This encompassed the migration of email services, file servers, and other critical data to our centralized file systems, enhancing accessibility and data management.Telephony Expertise: I set up call routing, forwarding, and Interactive Voice Response (IVR) systems. These solutions streamlined communication processes and improved the customer experience.Account Management: I configured user and group accounts and permissions, prioritizing data security while maintaining accessibility for authorized personnel. This role required meticulous attention to detail to strike the right balance between security and usability.Site Surveys: For newly acquired businesses, I conducted comprehensive site surveys to assess their IT infrastructure needs. This information was used to plan and design a seamless integration plan ensuring that the IT environment met the unique requirements of each location.VDI Solutions: I played a central role in developing Virtual Desktop Infrastructure (VDI) solutions using Citrix. These solutions not only reduce hardware costs but also enhance flexibility and remote access capabilities for our team members.

Greater Atlanta Area

During my year at One Digital, I played a pivotal role in transforming our network infrastructure, achieving unparalleled efficiency and stability. My efforts led to a 50% increase in network efficiency through the strategic installation and configuration of the Cisco Meraki stack, Dell EMC servers, and SonicWall firewalls.I excelled in managing vendor relationships, optimizing cost-effectiveness, and ensuring the highest quality of service. My ability to bridge technical and non-technical stakeholders facilitated seamless communication and alignment of expectations, contributing to the successful implementation of scalable network solutions tailored to our business needs.My involvement in site surveys for a major merger laid the groundwork for strategic network design, enhancing our business operations significantly. I introduced high-availability solutions, including Cisco HA and VRRP, fortifying our network's fault tolerance.Additionally, my expertise in configuring Cisco routers, switches, firewalls, and load balancers like F5 BIG-IP and Citrix NetScaler ensured high availability, scalability, and performance across web applications and services. Implementing IP-sec tunnels with customers enhanced our network security and minimized data loss.My dedication to researching new networking technologies and tools streamlined operations and spearheaded improvements, positioning me as a key contributor to One Digital's networking successes.

Alpharetta, Georgia, United States

As Technical Support Lead at Open Text, I spearheaded pivotal initiatives to elevate our network infrastructure's performance and security, managed a skilled support team, and improved response times by resolving tickets through ServiceNow. My tenure was marked by significant improvements in network efficiency, security protocols, and cross-functional collaboration.I successfully implemented secure VPN tunnels using Cisco ASA 5525, significantly enhancing data transmission security for external clients. My efforts in installing, configuring, and maintaining Cisco Nexus and Catalyst switches resulted in a remarkable 50% increase in network speed, bolstering our infrastructure's reliability and performance.My technical acumen was further demonstrated through troubleshooting complex issues with VDC, VPC on Nexus switches, and WAN connectivity, utilizing tools such as Wireshark, ADSM, and CLI to ensure swift resolutions. These actions not only minimized downtime but also sustained our network's operational excellence.Collaboration with cross-functional teams to optimize F5 load balancers led to a 30% boost in website speed and performance, directly impacting customer satisfaction and business outcomes. Additionally, the design and implementation of site-to-site VPN solutions using Cisco ASA and Fortinet NextGen Firewalls enabled end-to-end encryption for business-to-business communications, demonstrating our commitment to maintaining the highest security standards.My role was instrumental in driving technological advancements and operational improvements, showcasing my dedication to excellence and innovation in technical support leadership.

Norcross, Ga

Responsible for providing troubleshooting support to AZZ | WSI users for various business critical applications (Cybershift, Passport, Sharepoint, Oracle EBS, among others) and improving user experience. Also managed corporate accounts including mobile accounts with various service providers.

Norcross Ga

Provided Support for Global IT infrastructure supporting over 2000 employees worldwide. Identify simplification and standardization opportunities gathering business requirements and translate into technical design. Troubleshoot several hardware and software issues at varying levels from servers, switches, user workstations and VOIP technologies. Evaluated the organizations technologies use and needs to determine where improvements were required.

Alpharetta, Ga

Operated as technical support for Radiant’s hardware and software products deployed in over 100,000 sites across 100 countries. Remotely supported point-of-sale, self service kiosk and back office technologies which enabled customers to improve bottom –line performance. Specialized in the entertainment division ensuring effective communication to and from pos to back-office servers. Worked as a liaison between product engineering and customers to ensure quality of service.