As a seasoned IT professional with over a decade of experience across technical support, network engineering, systems engineering, and data center management, I bring a wealth of expertise in transforming IT infrastructure, enhancing security protocols, and driving operational excellence within fast-paced, tech-driven environments. My background illustrates a consistent track record of leveraging agile methodologies, automation tools, and strategic planning to improve service delivery, reduce vulnerabilities, and optimize system and network performance.At Kobiton, I led the Agile transformation, achieving a 25% reduction in manual tasks through strategic innovations in Jira and Ansible applications, enhancing our cloud infrastructure efficiency. My tenure at Aveanna was marked by a 30% reduction in system vulnerabilities, showcasing my ability to fortify IT infrastructure's security and efficiency, supporting 20,000 users. At One Digital, I engineered a 50% increase in network efficiency by adeptly configuring and maintaining cutting-edge Cisco solutions and implementing SD-WAN technology, which replaced expensive MPLS internet circuits with more cost-effective alternatives. My role at Open Text emphasized leadership in technical support, where I executed secure VPN tunnels and high-speed network configurations, achieving a 50% network speed increase.I hold a Bachelor of Science from DeVry University and have obtained prestigious certifications, including ITIL v3, VMware Certified Associate, multiple Cisco Certified Network Associate specialties, Microsoft Certified Professional, CompTIA credentials (A+, Network+, Security+) and currently working towards AWS Solutions Architect, underscoring my technical proficiency and commitment to continuous learning.In addition to my technical prowess, I am passionate about volunteering, as demonstrated by my involvement with Habitat for Humanity and ONFIA, which reflects my commitment to community service and teamwork.With a skill set that encompasses ITIL, leadership, strategic planning, and extensive knowledge in networking and systems engineering, I am poised to contribute to and lead teams within dynamic and challenging IT environments. I am eager to leverage my experience in fostering technological innovations, optimizing operational processes, and enhancing team performance to drive business success.