Dwayne Keeling Senior It System Engineer Mha/Mba/A Plus Email & Phone Number

Charlotte, North Carolina Area

• Managed portfolio of the oncology center’s support agreements for enterprise and mid-market customers in the North and South Carolina market.
• Performance Enhancement: Converted proprietary oncology treatment planning system to web-based system reducing operating costs and improved staff productivity by 45% in the first quarter.
• Contract Negotiations: Negotiated a reduction of cost to purchase servers and computers resulted in $150K in cost savings.
• Managed escalations for all project and program issues related to deliverables, schedule, budget, and resources; resolved project team conflicts, coached and mentored project team members
• Result-driven: I strived to improve processes to support the organization’s goal and act as a proxy between the stakeholder and the information technology department for the adoption of new software integration.
• Monitor and trend performance on key clinical and quality indicators and using data to identify root cause analysis and opportunities for improvement.

Charlotte, North Carolina Area

• Serve as a technical resource and assist with orientation and training of service line portfolio.
• Managed escalations for all project and program issues related to deliverables, schedule, budget, and resources; resolved project team conflicts, coached and mentored project team members.
• Lead business management meetings - includes preparation for the meeting and working with stakeholders to prioritize requests on the agenda
• Management: Responsible for 99.9% uptime to ensure federal agencies, CDC, and Homeland Security are receiving poison exposure cases from the NC Poison Center.
• Project Management: Managed progress meetings with implementation tasks groups to budgets and timelines are being met.
• Lean: Managed computer refresh project resulting in savings of $150K.

Charlotte, North Carolina Area

• Management: Managed cross-functional technical teams in executing product and packaging innovation and renovation projects for acute and ambulatory departments.
• Contract Negotiations: Provided guidance and support to new vendors involved in obtaining Business Associate agreements.
• Management: Conducted on-going staff development to help employees achieve goals within their job roles.
• Coordinated procurement activities and performance invoicing to ensure proper revenue generation, including a statement of work documents.
• Lean: Led multiple acute and ambulatory initiatives, one eliminated paper waste across all sites, implementing a fax software resulting in a yearly savings of $100K.
• Project Management: Managed successful merger integration with oncology software and Phillips CT, retaining 100% of patient data.

Charlotte, North Carolina Area

• Managed the CEO’s technology systems that encompassed all programs needed to reach business needs, while meeting budget targets 100% of the time.New Product Launch and Management
• Managed and work with various teams to implement a new technology system that encompasses all programs needed to reach stakeholder’s business needs.
• Managed several projects to refresh IT hardware, resulting in savings of $150K/year and increased service reliability. Strategic Planning and Budgeting
• As a subject matter expert; provided the executives with analytic and decision-support tools to track budget and progress to ensure project milestones.

Charlotte, North Carolina Area

• Management: Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put employees at ease.
• Lean Initiative: Improved resource optimization by 60% by streamlining expenses, software processes and dispose of the additional resource.
• Regulations: Efforts ensured compliance with HIPAA security, FDA regulations, and Microsoft security patches are within guidelines to improved patient satisfaction.
• Earned management trust by serving as a key technical representative, responsible for Senior Executive Leadership’s IT inquiries and complaints.

Charlotte, North Carolina Area

• Managed a $15M government contract for a new driver’s license improvement project within the states of North Carolina and Wisconsin Department of Motor Vehicles. The project reduced long lines and increased revenue in.
• Directed change-management initiatives, achieved 40% reduction time, eliminating unscheduled system downtime.
• Streamline and implemented new best practices to achieve a standard way of doing things resulting in eliminating double work by 60%.
• Demonstrated technical expertise by completing service calls according to Service Level Agreement standards; troubleshooting machine malfunctions; implementing software modifications to resolve issues.
• Manage purchase orders and make corrections in customers' invoices.
• Increased the stakeholder’s retention, fulfilling supplier requirements on time to ensure consistent product delivery.

Master Of Business Administration (M.B.A.) Master Of Health Administration (M.H.A.), Business And Healthcare

Activities and Societies: Pfeiffer Healthcare Executive Student Association (PHESO)

Computer Science, Computer And Information Sciences And Support Services

Bachelor'S Degree (Marketing)

Education record

Education record