Dwayne Keeling Senior It System Engineer Mha/Mba/A Plus Email & Phone Number

Charlotte, North Carolina Area

•Managed portfolio of the oncology center’s support agreements for enterprise and mid-market customers in the North and South Carolina market.•Performance Enhancement: Converted proprietary oncology treatment planning system to web-based system reducing operating costs and improved staff productivity by 45% in the first quarter. •Contract Negotiations: Negotiated a reduction of cost to purchase servers and computers resulted in $150K in cost savings. •Managed escalations for all project and program issues related to deliverables, schedule, budget, and resources; resolved project team conflicts, coached and mentored project team members•Result-driven: I strived to improve processes to support the organization’s goal and act as a proxy between the stakeholder and the information technology department for the adoption of new software integration. •Monitor and trend performance on key clinical and quality indicators and using data to identify root cause analysis and opportunities for improvement.•Developed and implemented a Proof of Concept program, improving efficiency by 75% and reach a 100% success rate within 6 months by implementing a dictation solution for the EMR (Electronic Medical Record) system.•Technology Innovation: Facilitated the adoption and implementation of a new biomedical palm scanner at 10 oncology centers to help improve the safety and quality of care for patients.

Charlotte, North Carolina Area

•Serve as a technical resource and assist with orientation and training of service line portfolio.•Managed escalations for all project and program issues related to deliverables, schedule, budget, and resources; resolved project team conflicts, coached and mentored project team members.•Lead business management meetings - includes preparation for the meeting and working with stakeholders to prioritize requests on the agenda•Management: Responsible for 99.9% uptime to ensure federal agencies, CDC, and Homeland Security are receiving poison exposure cases from the NC Poison Center. •Project Management: Managed progress meetings with implementation tasks groups to budgets and timelines are being met.•Lean: Managed computer refresh project resulting in savings of $150K.

Charlotte, North Carolina Area

•Management: Managed cross-functional technical teams in executing product and packaging innovation and renovation projects for acute and ambulatory departments. •Contract Negotiations: Provided guidance and support to new vendors involved in obtaining Business Associate agreements.•Management: Conducted on-going staff development to help employees achieve goals within their job roles. •Coordinated procurement activities and performance invoicing to ensure proper revenue generation, including a statement of work documents.•Lean: Led multiple acute and ambulatory initiatives, one eliminated paper waste across all sites, implementing a fax software resulting in a yearly savings of $100K.•Project Management: Managed successful merger integration with oncology software and Phillips CT, retaining 100% of patient data.

Charlotte, North Carolina Area

•Managed the CEO’s technology systems that encompassed all programs needed to reach business needs, while meeting budget targets 100% of the time.New Product Launch and Management•Managed and work with various teams to implement a new technology system that encompasses all programs needed to reach stakeholder’s business needs. • Managed several projects to refresh IT hardware, resulting in savings of $150K/year and increased service reliability. Strategic Planning and Budgeting•As a subject matter expert; provided the executives with analytic and decision-support tools to track budget and progress to ensure project milestones.

Charlotte, North Carolina Area

•Management: Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put employees at ease.•Lean Initiative: Improved resource optimization by 60% by streamlining expenses, software processes and dispose of the additional resource.•Regulations: Efforts ensured compliance with HIPAA security, FDA regulations, and Microsoft security patches are within guidelines to improved patient satisfaction.•Earned management trust by serving as a key technical representative, responsible for Senior Executive Leadership’s IT inquiries and complaints.

Charlotte, North Carolina Area

•Managed a $15M government contract for a new driver’s license improvement project within the states of North Carolina and Wisconsin Department of Motor Vehicles. The project reduced long lines and increased revenue in one month by 15%.•Directed change-management initiatives, achieved 40% reduction time, eliminating unscheduled system downtime.•Streamline and implemented new best practices to achieve a standard way of doing things resulting in eliminating double work by 60%.•Demonstrated technical expertise by completing service calls according to Service Level Agreement standards; troubleshooting machine malfunctions; implementing software modifications to resolve issues.•Manage purchase orders and make corrections in customers' invoices. •Increased the stakeholder’s retention, fulfilling supplier requirements on time to ensure consistent product delivery.

Master Of Business Administration (M.B.A.) Master Of Health Administration (M.H.A.), Business And Healthcare

Activities and Societies: Pfeiffer Healthcare Executive Student Association (PHESO)

Computer Science, Computer And Information Sciences And Support Services

Bachelor'S Degree (Marketing)

Education record

Education record