Dwayne K Holland Email & Phone Number

Monroe, North Carolina

Operations ManagerManaged operations and facility management; exercised responsibility and general authority over the federal property, managing programs, projects, and operations, while assisting 90+ personnel in professional development and personnel administrative functions. · Supervised the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems· Developed and executed inspection plans to ensure compliance with… Show more Operations ManagerManaged operations and facility management; exercised responsibility and general authority over the federal property, managing programs, projects, and operations, while assisting 90+ personnel in professional development and personnel administrative functions. · Supervised the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems· Developed and executed inspection plans to ensure compliance with all regulations; coordinated with leaders at all levels, including government staff and third-party vendors· Implemented policies, procedures, and service standards with management· Managed projects simultaneously, ensuring all aspects of each specific operation were planned according to directive, including policy compliance· Managed funds of $5K+ based on past and present projections and executed strict management to ensure resources were available· Managed programs across multiple locations, analyzing and interpreting federal government policies, laws, and regulations to ensure environmental compliance· A highly effective communicator and subject matter expert delivering writing appropriate to the needs of various audiences, developing reports and organizational documentsTraining Manager· Received recognition for annual State Safety inspections for earning a perfect score of 100%· Managed the training of 90+ Soldiers certification and education requirements, logistics of training equipment, and rigorous documenting requirements · Developed project books for each department, cataloging Standard Operating Procedures· Prepared personnel employment documentation, to include awards, promotions, and evaluations· Served as the Facility Environmental Safety Manager, ensuring strict compliance with local and federal environmental laws, receiving passing scores on each inspection Show less

Concord, North Carolina

Supervised route carriers to ensure newspapers were delivered in a timely manner as well as addressing customer issues. Customer service, developing a rapport with the customers, and establishing new subscribers were a large part of this position.