Dwayne B. Email & Phone Number

Coral Springs, Florida, United States

• Detail oriented researcher tasked with keeping compliance guidelines relevant in an effort to mitigate business, financial and legal risks for the company.• Responsible for concept, design and production of innovative, high quality print and digital artwork, including logos, advertisements, brochures and marketplaces.• Provide graphic support for interdepartmental teams such as customer service, sales, and product.• Developed and maintained operational policies and procedures.

Miami/Fort Lauderdale Area

• Devised and maintained compliance audit programs.• Executed a compliance monitoring system, resulting in a 30% reduction in compliance-related incidents.• Initiated customer feedback surveys using data analysis to identify areas for improvement, producing an increase in customer satisfaction ratings and repeat business.• Collaborated with senior level management to develop and implement strategies to increase revenue per customer.

Miami/Fort Lauderdale Area

· Collaborated with interdepartmental teams to implement ITS in an effort to improve resolution time.· Analyzed physician performance data to identify and implement procedures to streamline efficiency.· Increased client satisfaction scores via customer specific analysis system.