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Dwayne Mccalla Email & Phone Number

Consumer Experience Lead at Humana
Location: Land O' Lakes, Florida, United States 3 work roles
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Current company
Humana
Role
Consumer Experience Lead
Location
Land O' Lakes, Florida, United States
Company size
36660 employees

Who is Dwayne Mccalla? Overview

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Quick answer

Dwayne Mccalla is listed as Consumer Experience Lead at Humana, a company with 36660 employees, based in Land O' Lakes, Florida, United States. AeroLeads shows a matched LinkedIn profile for Dwayne Mccalla.

Dwayne Mccalla previously worked as Operation Manager at Humana and Vice President Operations at Jpmorgan Chase.

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Email format at Humana

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Humana

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Profile bio

About Dwayne Mccalla

Dwayne Mccalla is a Consumer Experience Lead at Humana.

Current workplace

Dwayne Mccalla's current company

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Humana
Humana
Consumer Experience Lead
louisville, kentucky, united states
Website
humana.com
Employees
36660
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3 roles

Dwayne Mccalla work experience

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Consumer Experience Lead

Current
Humana

Tampa/St. Petersburg, Florida Area

The Consumer Experience Lead oversees and leads tests of software to ensure proper operation and freedom from defects. May create test data for applications. Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future.

Oct 2013 - Present

Operation Manager

Humana
  • Responsible for 150 customer service representatives and 10 supervisors. Handled Medicare Part C &D billing and enrollment, Pharmacy, Claims and Provider call types.
  • Assisted in the start- up of the Tampa Medicare Call center. Handled all hiring initiatives for start up, 150 fte’s to 500.from 2005 through 2007.
  • Recommended IVR enhancements to provide accurate updates reducing transfer rates by 20%. Improved overall call quality and one stop approach for member resolution. Member base grew from 500k to over 4.5 million.
  • Develop Onboarding Playbook to streamline a cradle to grave guide throughout the probationary period. Since implementation reduced attrition by 15%.
  • Implemented an Empowerment Team empowering associates to handle customer inquiries from beginning to end of each transaction. As a result Net Promoter scores increased by 30 %
Sep 2005 - Oct 2013

Vice President Operations

Jpmorgan Chase

Tampa/St. Petersburg, Florida Area

Jul 2004 - Jul 2005
Team & coworkers

Colleagues at Humana

Other employees you can reach at humana.com. View company contacts for 36660 employees →

RC Renata C. Taylor Renata C. Taylor Colleague at Humana Metairie, Louisiana, United States, United States View → JW John Wendland John Wendland Colleague at Humana Pine Grove, Louisiana, United States, United States View → SY Sanketh Yelala Sanketh Yelala Colleague at Humana Louisville Metropolitan Area, United States View → AK Aundrea Kline Aundrea Kline Colleague at Humana Greater Phoenix Area, United States View → AF Amycaitlin Finch Amycaitlin Finch Colleague at Humana United States, United States View → MR Missy Ruiz, Cpc, Pmp Missy Ruiz, Cpc, Pmp Colleague at Humana Louisville, Kentucky, United States, United States View → KP Ken Powers Ken Powers Colleague at Humana Chicago, Illinois, United States, United States View → MT Melisa Tatum-Boone Melisa Tatum-Boone Colleague at Humana Tampa, Florida, United States, United States View → CD Carla Dobbins Pmp, Csm, Cpo, Safe Carla Dobbins Pmp, Csm, Cpo, Safe Colleague at Humana Kansas City Metropolitan Area, United States View → DJ Drew Jacobs Drew Jacobs Colleague at Humana Richmond, Virginia, United States, United States View →
FAQ

Frequently asked questions about Dwayne Mccalla

Quick answers generated from the profile data available on this page.

What company does Dwayne Mccalla work for?

Dwayne Mccalla works for Humana.

What is Dwayne Mccalla's role at Humana?

Dwayne Mccalla is listed as Consumer Experience Lead at Humana.

Where is Dwayne Mccalla based?

Dwayne Mccalla is based in Land O' Lakes, Florida, United States while working with Humana.

What companies has Dwayne Mccalla worked for?

Dwayne Mccalla has worked for Humana and Jpmorgan Chase.

Who are Dwayne Mccalla's colleagues at Humana?

Dwayne Mccalla's colleagues at Humana include Renata C. Taylor, John Wendland, Sanketh Yelala, Aundrea Kline, and Amycaitlin Finch.

How can I contact Dwayne Mccalla?

You can use AeroLeads to view verified contact signals for Dwayne Mccalla at Humana, including work email, phone, and LinkedIn data when available.

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