Dwayne Patterson Email & Phone Number

Hartford, Ct, Us

Creating the look and feel of World Wide Web pages for client's website. Developing graphic designs that effectively communicate the ideas being promoted by the client. Building digital signage campaigns based on the clients needs. Building Streaming Assets for clients Platforms Help with the initial planning of a Web site, meeting with the client to discuss ideas for the layout and organization of the site, the types of colors or images to use (photos, illustrations, videos, etc.), and other matters concerning overall graphic design. Work with clients to produce Live streaming for their events, Produce Work closely with Project Managers and other members of the Development Team to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables. Produce project estimates during sales process, including expertise required, total number of people required, total number of development hours required, etc. Attend client meetings during the sales process and during development. Work with clients and Project Managers to build and refine graphic designs for websites. Convert raw images and layouts from a graphic designer into CSS/XHTML themes or Templates. Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients. Communicate to the Project Manager with efficiency and accuracy any progress and/or delays. Engage in outside-the-box thinking to provide high value-of-service to clients. Oversee alert of colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities

Pittsburgh, Pa, Us

Migration of company computers from Win 7 to Win 10. Daily imaging, daily status reports, training new team members on Dell DMS tool (customized SCCM), DDWI – for adding, deleting and pushing software.Retrieving old computer assets, tracking new/old equipment inventory. Daily troubleshooting of installed applications issues and resolution; also hardware deployment for desktop setups and remote package ship via Fedex Ship Manager. Changing work schedules as needed, monitoring hours reported. Re-prioritize project needs daily to reach end goal. ServiceNow ticketing system.

Framingham, Ma, Us

Daily imaging of Dell PC, Tablets, and Laptops. Daily Status reports, training new team members in team procedures. Updating SCCM for adding, deleting, and pushing software to Machine groups. Retrieving old computer assets, tracking new/old equipment inventory. Daily troubleshooting of applications pushes and issues. and resolution; also hardware deployment for desktop setups and remote package ship via FedEx Ship Manager. Adapting work schedules as needed, monitoring hours reported. Re-prioritize project needs daily to reach the end goal. Tracking tickets in the ServiceNow ticketing system for build-related issues.

Springfield, Massachusetts, Us

Work with the SATP and MIDOT teams to manage security for 9 different environments, Aid in setting up tools for source code management and defect tracking, VPN connections with in the new investment system, Working with the development teams, Oversee the security of the Mass Mutual MIDOT Eagle Application. Oversee the SharePoint document library. Review any automation rules and their implementations. Overseeing the MIDOT Citrix environment and administrate any updates. Firewall rule implementations submissions. Administrate Server implementation configurations. Create user profiles in the Eagle and Infogix Application. Review and troubleshoot any Eagle access based issues. Administrate Shared drive and network storage. Active directory permissions review and request. Duties include:• Creating or editing images and graphics for website use.• Creating User documentation for the MIDOT Eagle System• Determining all coding requirements for site creation including: e-commerce capability, forms and specialized scripts.• Creating and Running SQL Scripts• Coordinating with programmers for specialized scripts.• Creating verbal content for the website or using approved content from the client.• Integrating verbal content with site design for final product.• Posting completed site to Internet server using FTP software.• Decommission Lotus notes databases

Hartford, Connecticut, Us

Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients. Managed development team of a team of four people for corporate intranet site. Organized meetings with the client to discuss ideas for the layout and organization of the site, the types of colors or images to use (photos, illustrations, videos, etc.), and other matters concerning overall graphic design. Modify Joomla CMS PHP coding to fit client’s needs. Created a custom template for intranet for the client’s project. Integrate video and other rich media into client intranet projects. Created detailed specification documents with clear project deliverables and timelines, and ensured timely completion of deliverables. Convert raw images and layouts to form custom graphics. Communicate to the Desktop Manager with efficiency and accuracy any progress and/or delays. Engage in outside-the-box thinking to provide high value-of-service to client. Oversee alert of colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities. Develop innovative, reusable Web-based tools for activism and community building. Desktop responsibilities include installation and testing of computer systems and peripherals within established standards and guidelines, interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems. Diagnose and triaging of all client/end user issues as they relate to hardware and software issues, with the aim of eliminating recurrences and reducing calls to the helpdesk and Desktop Support team.

Fr

Installation and testing of computer systems and peripherals within established standards and guidelines, interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems. Administrate decommissioned lotus Notes Database and migrate into sharepoint Database system.Diagnose and triaging of all client/end user issues as they relate to hardware and software issues, with the aim of eliminating recurrences and reducing calls to the helpdesk and Desktop Support team.

CNPTV is an independently owned cable television station based in East Hartford , Connecticut , committed to maintaining the highest standards of media excellence. We pride ourselves in providing a medium to connect Caribbean nationals to their homelands, thus enhancing the relationship and bridging the gap between the Caribbean and the Diaspora.

Dallas, Tx, Us

Primary responsibilities include answering incoming client calls while providing courteous phone support and triaging of all client end user issues as they relate to hardware and software issues, with the aim of eliminating recurrences and reducing calls to the help deskDuties include:• Answer incoming client calls• Log and thoroughly document all incoming client calls into the DK database application.• Triage, resolve, close and/or escalate all assigned and/or answered client calls.• Transfer unresolved calls to on-site queue and or on-site engineer.• Follow escalation procedures• Check the DK/Remedy database queue for any assigned calls and client issues assigned to you throughout your work shift • At the start or end of each work shift discuss, transfer and/or make aware the shift of any unresolved or open issues.• Update the DK/Remedy database as required when the status of issues changes. • Communicates effectively and courteously with the end user regarding the status and or resolution of each issue. • Advice team members and management of any customer related issues or unresolved matters.• Keep peers and manager informed of trends, significant problems, unexpected delays.• Attend departmental meetings as required and actively participates in all meeting activities.• Take the training required, technical as well as interpersonal.• Perform other duties as instructed by management.• Software Installs• Network support• Administration of Active Directory • Network Printer setup and installs • Backups and Imaging• Desktop Re-imaging

London, England, Gb

Duties include Engineering all remote broadcast, Creating and executing promotions, updating information on the station website, sending out the station web blast, executing meet and greats with artist, Represent station at community events and promotions, Prepare affidavits for clients attesting to the promotional announcements aired for a particular campaign, Acquiring certificates of insurance for main station events.Creating and executing promotions, updating information on the station website, sending out the station web blast, executing meet and greats with artist, Represent station at community events and promotions, Prepare affidavits for clients attesting to the promotional announcements aired for a particular campaign, Assist the Promotions Manager in obtaining product giveaways from the record labels and insure appropriate contacts are handled properly, Operate control board for studio and remote programming Regulate timing of programs, operates syndicated programming and plays commercialsOperate control board for studio and remote programming. Regulate timing of programs, operates syndicated programming and plays commercials. Off-air support of commercial production, dubbing music to hard disk. Assist with remote appearances.

Framingham, Ma, Us

Providing excellent customer service based on information provided by customers. Consulting with clients about their IT systems.Duties include:• Installing and configuring Dell Windows Based servers,• Cable Management• Software. Installs• Hardware Installs• Network installs and support• Printer setup and installs • Backups and Imaging• Cisco networking Product installs• Level one and two desktop support• Exchange Servers • Network Printer setup and installs • Backups and Imaging• Desktop Re-imaging

Computer Information Science

High School Diploma, Computer And Information Sciences And Support Services