Working directly with a group of 13 highly engaged Branch Managers, we impact and influence the efforts of over 200 individuals to surpass the expectations of our customers. I work to ensure that our teams are leading with customer centric solutions while keeping a keen focus on our business priorities. People development and engagement are keys to our success.

As a Senior Product Manager in Personal Lending, I worked at identifying and capturing market opportunities in the dynamic Direct Channel space. Working to grow revenues and minimize expenses while maintaining a customer and staff centric approach. A keen focus on enabling opportunities for our Phone Channel, Digital and ATM channel partners to help gain market share drove my everyday.

- Leading the acquisition efforts for Personal Lending product line-up of Overdraft Protection, Unsecured Line of Credit and Personal Loans - Conceptualizing and coordinating strategic initiatives for new acquisition programs through multiple distribution channels - Managing key stakeholders in marketing, legal, risk, finance and business analysis

• Experienced implementation manager of new to bank product within the dynamic payment space. • Responsible to proactively work within multiple work streams to achieve common deliverables. Liaise with L&D and Marketing to create brand, product positioning and selling features. Continuous work with key stakeholders within Operations/GAML/TS and others • Strategic business casing • Identified and quantified opportunities within the prepaid credit card space. Leveraged sector analysis and sales projections to construct key messages. • Identified and articulated product construct which limits cannibalization across other product groups lending itself to a net increase in overall NIAT• Delivery and positioning of opportunity to senior executive team and other impacted parties

•Manager of 2nd largest branch within District with over $1 billion in business•Experience Branch Manager of 3 distinct locations•Quick start sales leadership in National initiative helping to position District as 2nd highest within Canada•Champion level manager being in the top quartile of all branch managers

•Responsibilities include influencing and impacting TD Canada Trust sales force to keep TD Waterhouse Discount Brokerage top of mind. •Establishing in-branch “experts” and continually providing effective sales tools to facilitate TD Waterhouse placement through one-on-one and group coaching sessions.•Met and exceeded annual goals in largest District in BC by finishing 135% of pace.•Lead the charge in developing and growing Business Development Relationships, whether it is within the TD Bank Financial Group or external organizations such as Chamber of Commerce.•People Management: Using in-branch initiatives, team building, and coaching; motivate team of four at the flagship TD Waterhouse Investor Centre lending to their efforts in surpassing individual goals finishing 145% of target.