Provide Software and Asset Management expertise to assist both Business units as well as the IT departments with tracking and maintaining products for compliance with software and hardware assets for St Jude Medical.

Software License Manager SCOPE: Work with business segment liaisons to ensure that they are aware of licensing terminology and best practices. Conduct software usage activities. Work across the enterprise with a variety of teams to ensure that the software that resides on the standard desktop is cost effective, in compliance and used appropriately by all UnitedHealth Group employees. Manage vendor / product selection, contract negotiation and procurement of software assets. Track and report on software asset management and compliance metrics. Audit software compliance and resolve any compliance issues. Work with corporate procurement office and vendors to obtain best price and volume license agreements. Continuously improve asset management process.• UHG Software Licensing Group / UHG Developer Group – Currently working with the Enterprise Application Architecture group to determine which software licenses developers should receive and use. We are also looking at which current developer software licenses are deployed throughout UHG that are not being used so we can uninstall these software licenses and save the company money. • REPEATABLE PROCESS – Established a relationship with developers to efficiently determine the best software for use throughout the company.

Strategic Alliances – Software License Manager SCOPE: Managed all software assets and license compliance throughout the company. Managed vendor / product selection, contract negotiation and procurement of all software assets. Tracked and reported on all software asset management and compliance metrics. Audited software compliance and resolved any compliance issues. Worked with corporate office to obtain best price and volume license agreements. Continuously improved asset management process.• Oracle / Microsoft Relationship –The two companies were at an impasse in the contract negotiation process. WEPOS, being an industry standard, was vital to our companies continued success utilized my relationship skills along with the perceptions of a more neutral party to effectively negotiate the final contract.• Repeatable Process – Established a relationship with headquarters to efficiently leverage the full buying power of Oracle and establish volume license agreements with Microsoft and others.

I dedicated some time to fulfilling a lifelong dream of starting my own business. During this time I was able to receive my realtor’s license and start and successful business.

E-mail / Messaging – System AdministratorScope: Responsible for providing system administration for the e-mail / messaging systems including account creation / maintenance, security, data / folder management, product upgrade / maintenance and technical support. Acted as liaison to the Technical Support Center to provide the entire user community of over 7,000 with tier-three product support. • Major Transition – Due to several difficulties with the Lotus Notes product, the decision was made to transition to Microsoft exchange / Outlook. This was a significant technology and culture shift due to the amount of blogs and information sharing that occurred within Lotus Notes. Successfully implemented MS Exchange / Outlook and reduced annual costs while greatly improving overall customer satisfaction ratings.Desktop Architecture – Product Specialist Scope: Responsible for the assessment, testing, selection, procurement, installation and automation of the end user desktop computer and all associated software.• Corporate Standards - The company had no desktop / laptop standards. Dozens of models across several different vendors existed. This made it difficult and expensive to support. Analyzed the various options, selected products / vendors, and negotiated contract / pricing.• Automation – Once standard hardware was in place the next step was to image the operating systems and automate all software installations. Tested application and created / validated all end user documentation / instructions.

Systems Support – Testing Center System AdministratorScope: The Company was the first of its kind in the training and testing industry. It created the idea of IT certifications and produced the first certification programs including Novell–CNE and Microsoft-MCSE. My responsibilities included implementing and supporting IT certification programs, Certification and standardization of all vendor / partner technology platforms, Installation and support of the testing center network infrastructure, and Installation and coordination of vendor / partner conferences. Testing Center Network. Member of a small team that traveled the globe and installed 1000 testing centers in 133 countries in 2.5 years. This work remains the industry standard in the world. International Customer Service LeadScope: Responsible for acting as the customer support center for all new global offices and leading the training and transition to final self sufficiency.• Global Offices - As the company grew we started to open up regional offices around the world. I personally provided the training and managed the transition for the offices located in Germany, Australia and the UK.Customer Service RepresentativeScope: Responsible for the support and order entry of the IT and FAA customer base. Services included appointment creation, location availability verification and general customer support.