Duey Varian Email & Phone Number

Earned promotion within the customer service organization for the country’s largest wireless telephone service provider. Tapped to resolve customer promotional offers after failing system processing by reviewing order details, promotion dates, and specific conditions for 100+ varying promotions running simultaneously to reduce company costs and eliminate.

Elevated internally to provide advanced technical training and education to phone and chat technical support reps as well as organizational leaders. Delivered daily huddle topics to customer support teams and maintained a daily chat with virtual advisors in centers located across the country to ensure rapid response to alert issues and prompt technical.

Advanced internally to provide customer support across issues involving technical support, advanced troubleshooting, international service options, billing, promotions, and product/service education using the newly introduced live chat platform. * Contributed to improving customer experience and resolution response time using advanced software allowing.

Selected lead trainer for center transition from basic to smartphone support. Training focused on providing support for Blackberry, Palm, WebOS, iOS and Android operating systems and included set up, support, differences and benefits of each system as well as basic and advanced troubleshooting. Total attendance of over 150 reps spanning more than a month.

Selected to provide customer support via telephone consult. Assisted with issues involving technical assistance, customer education and sales, device selection assistance, product promotion insights, and more. Served as escalation resource charged with providing solutions for elevated calls/inquiries.* Adapted Vcast music training solution and trained new.