Dwayne Windham Email & Phone Number

Bothell, Wa, Us

Palo Alto, California, Us

Boston, Ma, Us

Working with the largest, strategic partners for the CloudHealth by VMWare SaaS service for cloud cost management / FinOps● Drove 153% Net Revenue retention & growth of the past year for my partners through customer enablement,additional cloud providers brought under management● Improved partner margins by 23% by reducing staff time needed to implement new customers and policies viaautomation / scripting● Worked across organizational lines to champion features and functions for large, strategic partners and getadditional functionality that further enhances partner margins.

Seattle, Wa, Us

• Provides an in-depth understanding of the customer’s Tableau environment, business stakeholders, and their reporting and analytical needs. • Offers best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. • Applies comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.• Serves as primary technical point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to manage the customer relationship.• Conducts quarterly reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.

Austin, Tx, Us

Responsible for ensuring maximum customer utilization of secure remote connectivity solution, satisfaction, and support experience for strategic accounts in highly regulated industries such as health care, gaming, and financial sector.Developed customer deployment and onboarding process improvements and documentation to allow for increased client utilization. Using Gainsight and other data monitoring, revised strategies and outreach methods for clients.Worked with key customer instances to assist with product scaling, custom engineering, and bug fixes to address use-case scenarios Identified and fostered opportunities for product integration with other security, identity, and related applications

Round Rock, Texas, Us

Responsible for ensuring maximum customer utilization, satisfaction, and support experience across a wide range of cloud, SaaS, and other subscription-based software services. Developed success criteria, data analysis, and operational processes to establish the teamWorked with large customer instances to assist with product scaling, custom engineering, implementation, and customization needs along with facilitating license management

Us

Initially served as the sole escalation manager for cloud-based service, and through growth along with expanded responsibilities developed into a five member team.Drove escalated issues into product fixes and improvements as part of ITIL Closed-loop Corrective Actions (CLCA) via AGILE software development method and serving as a customer-advocate during change-ticket triage, driving down emergency / unscheduled outages by 73% and maintenance outages by 82%. Drove high-impact data-center level incidents to resolution coordinating vendors, staff, drafting mass customer communications, as well as providing executive summaries and legal documentation relating to eDiscovery requests.

Englewood, Colorado, Us

Responsible for promoting events and the overall Toastmasters organization throughout Central and South Texas.- Rolled out rebranding effort including mass education campaign, website redesign, & coordinating trade show events.- Recruited officers to work within collaborative team, & established processes for network events and vendor fair- Planned and oversaw budget for fiscal year, including capital expenditures.- Acquired and deployed a non-profit instance of SalesForce CRM for tracking volunteer skills, interests, and availability.

Bachelors, Communication Studies

Education record