Dwayne Wolfe (Cspo) Email & Phone Number

Jacksonville, Fl, Us

Turning data insights into products with actionable outcomes to the ultimate customer. I Work in an Agile environment while continuously reviewing the business needs, refining priorities, outlines milestones and deliverables, and identifying opportunities and risks.• Managed central database web application (Salesforce) for communication withexternal clients across 5 product lines.• Leveraged salesforce with CSR team to align with product vision.• Liaison between business stakeholders, IT and product teams to prioritize features based on customer and internal user impact.• Maintained product roadmaps, identified project barriers, and ensured timely feature delivery.•Liaison with business departments to collect requirements to implement Twilio Flex custom communication with injured worker. •Led planning and scheduling of development sprints, articulated health plan product vision, and coordinated user acceptance testing and deployment.•Worked with development team and business to create parter APIs.•Collaborated with Uber and Lyft to implement ride scheduling to their API for injuredworker transportation through the salesforce platform using Marketing Cloud andService Cloud.*Documented epics,features and user stories in JIRA.

Reporting to the business owner, this role is responsible for teaching both internal & external staff about implemented systems and working to streamline business process while Developing technical solutions to business problems. • Assesses business requirements and develops the detailed functional/technical specifications that follow project guidelines.• Work jointly with Developers and Quality Assurance (QA) Analysts to ensure requirements/designs are fully comprehended.• Conveys design to all stakeholders and varying levels of the organization.• Examine internal systems.• Working with business to determine current constraints. (requirements gathering).• Liaising with agile programming team to meet company needs. • Producing specifications for new or modified systems.• Implementing new systems.• Introduce and evaluate design solutions objectively.• Work together with business teams to lay out solutions that support long term business objectives.• Ensure IT deliverables align with business requirements with measurable/verifiable/quantifiable results.• Collaborated with QA (Quality Assurance) team to ensure create test plans coordinate with system deliveries and business processes.• Worked with development team and business to create parter integration APIs.

Charlotte, North Carolina, Us

This position is responsible for internal and external cloud analysis as it relates to enterprise initiatives. Managing an organization of 3 cloud analysts using BA/PMI standards. Management and delivery of Enterprise projects to streamline processes and reducing costs. • Work with business stakeholders to prioritize capabilities and the product backlog in accordance with the vision, strategy, business values, dependencies, and technical risks. • Analyze as is business process and map to system design and application functionalities. • Worked with team to deliver updates to Salesforce CRM. • Work with internal teams and vendor project implementation team to understand the application design and validate that the setups will satisfy the business needs. • Plan and strategize product upgrade implementation with the team, business groups, and user groups. • Create and communicate detailed requirements in the form of user stories and solution proposals that meet the business needs. • Coordinated the UAT testing phase and played an integral role in the implementation of products for the Gas Infrastructure operations and accounting teams. • Maintain reports on progress and outcomes during UAT and closely review testing results to ensure that they are compliant with company standards. • Effectively plan and assist in conducting transition activities of newly implemented functionality. • and influenced internal and external customers to ensure that key project information and knowledge is shared. • Develop User Story Maps to document user experience.

Fort Lauderdale, Fl, Us

IT Systems Administrator with a strong track record of ensuring seamless network operations and optimal system performance. Skilled in system configuration, maintenance, and troubleshooting to minimize downtime and enhance productivity. Proficient in managing server infrastructure, implementing security protocols, and providing responsive user support. Dedicated to staying up-to-date with emerging technologies to drive continuous improvement in IT infrastructure.

Bachelor Of Sciences, Information Technology

Associate Of Science (A.S.), Computer And Information Sciences, Business