- Set strategy across the SaaS recruiting product suite- Led 5 members of the product team including Product Managers and Specialists- Team award for Best New Product Innovation for 2023 – AppVault Ideathon- A product in our suite won HR Tech Award for Best Innovative or Emerging Tech Solution for 2024

- Managed healthcare and retail client relationships- Navigated procurement and legal departments to successfully negotiate payment and terms for our largest client- Worked with Customer Success team in establishing KPIs for our SaaS product suite

- Inherited 25+ recruiters and coordinators who were not following a uniform recruiting process and therefore achieving less than desirable results with low client satisfaction- Initiated uniform screening process utilizing grassroots sourcing strategies and re-trained each recruiter in sourcing- Implemented mobile advertising and texting platform for better candidate outreach- Realigned recruiters based on geography and skill sets resulting in stronger and more successful relationships with HR business partners and business leaders Results: - Hired 500+ more candidates than originally projected and increased candidate quality- Beat revenue goal by 125% and achieved 100% of Service Level Agreements and Key Performance Indicators- Secured 2-year extension of client contract

Solutions Design Subject Matter Expert for both project-based and fully outsourced recruiting engagements including talent attraction, talent pipelining, and ATS recommendations - Key decision maker on technology and talent attraction & talent acquisition platforms- Maintained successful relationships while growing existing accounts including but not limited to Airgas, Microsoft, Dignity Health, Leidos, Booz Allen Hamilton, MyEyeDr., and Stanford Health- Directed delivery of recruiting engagements for technology, healthcare, federal, home building & business services-based clients.

Created and launched a new Recruitment Process Outsourcing (RPO) venture - Designed or procured and implemented the following: - iCIMS & Talent attraction tools - Zip Recruiter, Health Jobs Nationwide & Indeed - Contractual client agreements, Pricing models, Marketing collateral & Pre-Sales questionnaires - Healthcare recruiting best practices and metrics- Recruited and managed a team of healthcare recruiters and coordinators engaged in acute care projects for hospitals and health systems- Served as the primary point of contact for sales and client engagements

Responsible for various aspects of leadership within Recruitment Process Outsourcing (RPO), Managed Service Program (MSP) and national recruiting center service offerings. Industries of concentration were within Biotech, Energy, Consumer Goods, Hospitality and Higher Education.- Led RPO sales pursuits and contract negotiations within North America while also overseeing design, implementation and operations within client solutions- Strategically oversaw MSP operations teams and client relationships including contract extensions and service expansions- Created process standardization and managed recruiters within National Staffing Center- Led the first US implementation of proprietary Vendor Management System (VMS)- Procured and led the roll out of TMP’s TalentBrew Talent Community and Job Distributor- Procured and led roll out of iCIMS internal ATS - Managed implementation team for Microsoft Dynamics – Recruiting & Sales CRM

Responsible for global strategic oversight, customer relationship management and revenue/profitability growth of a $17M Healthcare/Bio-Pharmaceutical & Technology account portfolio, delivering Recruitment Process Outsourcing (RPO) and Managed Service Program (MSP) solutions.2010 results (through Q3)- Increased a Bio-Pharmaceutical provider’s revenues 26% and profitability 18% year over year- Increased a Technology provider’s revenues 414% and profitability 2500% year over year- Successfully introduced and delivered global recruiting services for Healthcare Technology provider- Designated as primary strategic point of contact for global MSP and RPO services for Technology provider2009 results- Increased profitability for entire account portfolio by 11% year over year, despite a 22% decrease in revenue- Consistently led accounts in meeting 98% of Service Level Agreements for the year- Further expanded customer relationships while maintaining or increasing customer satisfaction *SourceRight Solutions ranked #1 in Customer Satisfaction – HRO Today 2009- 2009 Spherion Performance Forum Winner for outstanding service

Responsible for strategic and operational oversight of a major Bio-Pharmaceutical and Financial services companies totaling more than $8M in revenues. - Successfully led vertical delivery teams resulting in meeting or exceeding 96% of Service Level Agreements- Consistently shared best practices across accounts within similar industries- Created new and fortified existing customer relationships to ensure the highest levels of satisfaction *SourceRight Solutions ranked #1 in Customer Satisfaction – HRO Today 2008

Successfully designed, implemented and managed a full end-to-end RPO delivery team for a major Pharmaceutical company resulting in revenues of $4.2M.- Oversight of entire client partnership from Director to SVP- Successfully shared best practices with client in implementing Service Level Agreements as well as overall recruiting processes- 2007 Spherion Performance Forum Winner for outstanding service

Successfully launched this newly-formed profit center, including establishing operating protocols, identification of best practices, delivery of exceptional recruitment and sourcing services and management of highly-diverse team members. - Oversaw recruiting operations of Spherion’s RTC including a staff of 40 recruiters and recruiting coordinators which successfully led to 2,000+ hires in 2006- Helped in securing major pharmaceutical and insurance company as key Spherion-RPO accounts by demonstrating delivery capabilities of RTC

- Provided sourcing leadership to over 30 recruiters and managed more than 15 accounts which successfully led to 1,000+ hires- 2005 Spherion President’s Cup Winner for outstanding service

- Performed full life cycle recruiting specializing in permanent and contract placement within technology, sales and marketing professions- Utilized the Morgan Method of professional recruiting- Successfully used various sourcing methods through cold calling into organizations, attending user group meetings and obtaining referrals/references while utilizing Internet technologies

- Generated sales revenue and provide account management support within the mid-size market segment.- Developed account plans, including analysis and documentation of pricing, as well as obtained technical / engineering data needed for network design, operational feasibility and capacity planning- Effectively administered call plans and planning forecasts to drive sales results through the use of CRM tools

Customer Support / IP Engineer II - Isolated and helped to resolve commercial and government IP network problems within national Tier One ISP call center- Tested and configured PPP, Frame-Relay, ATM and Ethernet technologies Technical Sales Support / Major Account Specialist- Provided major revenue generating accounts with technical support- May 2001 Customer Support - Employee of the Month

- Designed and executed business plan for the second sales team within Maryland- Recruited Client/Server and Voice/Data contractors throughout the MD/DC/VA area- 1998 Sales Contest Winner