David Cline work email
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David Cline personal email
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* Directing diverse, highly technical teams to deliver World Class services for the best Client experiences, value, and loyalty* Deliver technically creative and innovative customer solutions for the Enterprise* Creating Standards for service delivery practice, following industry frameworks and manufacturer requirements* Maintain and improve focus on Quality Service delivery through robust measurements and associate accountability* Foster continual improvement in all aspects of Operations support through mature business processes* Effective management of $50+M operating budget for team of over 300 Management, Craft, and Contracted teammatesSpecialties: Technical Service Assurance, Business Development, New Product/Service Realization and Testing, Customer Service /Network Operation Center Management, Contract Negotiation, Program Management Office
The Bowman Cline Group, Llc
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Managing PrincipalThe Bowman Cline Group, Llc Mar 2024 - Present
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Executive Vice President/Director - Technology InfrastructureCadence Bank Aug 2019 - Mar 2024Tupelo, Ms, Us -
Transformation And Innovation ExecutiveCadence Bank Jan 2019 - Aug 2019Tupelo, Ms, UsLeadership support to facilitate the orderly transition of State Bank operations into the Cadence environment, including integration of key operational functions and decommissioning legacy data centers.Explore and leverage innovative technology to create a great Client and Employee experience with efficient delivery; and design the underlying business processes and infrastructure needed to support those solutions.
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Chief Operating Officer/CioState Bank And Trust Company Jan 2015 - Dec 2018Atlanta, Ga, UsLeading strategic and tactical activities associated with Technology, Business Systems, Fraud, Security, and Operations business units. Direct activities supporting enterprise-wide Technology Risk Management mitigation and Cyber Defense. -
Evp/Chief Information OfficerState Bank And Trust Company Aug 2009 - Dec 2014Atlanta, Ga, Us
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Director, Technical Support CentersAt&T Jan 2007 - Aug 2009Dallas, Tx, UsDirect the activities associated with Equipment Services Technical Support, Complex Professional Services (Voice and Data), Custom Pricing Center and Program Management for multi-region and out of region projects. General areas of responsibility include Three-tiered Maintenance and Installation support for CPE product portfolio; lab testing and field trials for new technology and product introduction; interfaces with manufacturers for quality and equipment performance items, including design, implementation, and maintenance. Direct oversight of operations to achieve service quality within force and budgetary constraints. Also directs activities of the Operations groups that support these functions, e.g. Staging Operations, and Equipment Services Lab. Stakeholder to achieve in Cisco Gold Certification, ATP Specializations and Nortel Elite Partner Certification programs.- Tiered Technical Support in support of CPE Equipment portfolio Implementation and Maintenance- Lab Services and Field trial support of New Product Introduction and service recovery- Ensure conformance to published operating standards and business requirements- Address issues associated with service recovery, implementation, and product quality- Implement process and programs required for continual business improvement- Delivery of Professional Services for advanced technologies - IP Telephony, TelePresence, Wireless, and Optical. - Program Management team, including Project and Engagement Managers in support of projects spanning multiple profit centers and those with corporate scope.- Supply technical and process advice for Product Management to develop new service programs and product offers -
Director, Managed Services/Technical SupportBellsouth Communication Systems, Llc Jan 2001 - Jan 2007Managing the operations and personnel to deliver Equipment Services Technical Support, Complex Professional Services (Voice and Data), and Program Management for multi-region and out of region projects. General areas of responsibility include Three-tiered Maintenance and Installation support for BCS product portfolio; lab testing and field trials for new technology and product introduction; interfaces with manufacturers for quality and equipment performance items, including design, implementation, and maintenance. Directs and controls operations to achieve service objectives within force and budgetary constraints. Directing activities of the Operations groups that support these functions, e.g. Customer Call Receipt, Centralized Dispatch Center, Data Helpdesk functions, and Equipment Services Lab. Strong involvement in Cisco Gold Certification, ATP Specializations and Nortel Partner Certification programs.
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District Operations Manager, Technical SupportBellsouth Communication Systems, Llc May 1997 - Jan 2001Directs the activities associated with Equipment Services - Tiered Technical Support in support of CPE Equipment portfolio Implementation and Maintenance
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Technical Support ManagerBellsouth Communication Systems, Llc May 1988 - May 1997Tier 3 Technical Support - Provides high-level skill in identification and resolution of complex product/service problems as the subject matter expert on specific products or technologies is escalated and conditions assisting Field Operations personnel.
David Cline Skills
David Cline Education Details
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Virginia TechDairy Science
Frequently Asked Questions about David Cline
What company does David Cline work for?
David Cline works for The Bowman Cline Group, Llc
What is David Cline's role at the current company?
David Cline's current role is Managing Principal - The Bowman Cline Group, LLC.
What is David Cline's email address?
David Cline's email address is cl****@****ebt.com
What is David Cline's direct phone number?
David Cline's direct phone number is +140423*****
What schools did David Cline attend?
David Cline attended Virginia Tech.
What skills is David Cline known for?
David Cline has skills like Program Management, Management, Leadership, Product Management, Cisco Technologies, Business Analysis, Telecommunications, Voip, Vendor Management, Wireless, Business Process Improvement, It Management.
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