David Cline Email & Phone Number

Tupelo, Ms, Us

Tupelo, Ms, Us

Leadership support to facilitate the orderly transition of State Bank operations into the Cadence environment, including integration of key operational functions and decommissioning legacy data centers.Explore and leverage innovative technology to create a great Client and Employee experience with efficient delivery; and design the underlying business processes and infrastructure needed to support those solutions.

Atlanta, Ga, Us

Leading strategic and tactical activities associated with Technology, Business Systems, Fraud, Security, and Operations business units. Direct activities supporting enterprise-wide Technology Risk Management mitigation and Cyber Defense.

Atlanta, Ga, Us

Dallas, Tx, Us

Direct the activities associated with Equipment Services Technical Support, Complex Professional Services (Voice and Data), Custom Pricing Center and Program Management for multi-region and out of region projects. General areas of responsibility include Three-tiered Maintenance and Installation support for CPE product portfolio; lab testing and field trials for new technology and product introduction; interfaces with manufacturers for quality and equipment performance items, including design, implementation, and maintenance. Direct oversight of operations to achieve service quality within force and budgetary constraints. Also directs activities of the Operations groups that support these functions, e.g. Staging Operations, and Equipment Services Lab. Stakeholder to achieve in Cisco Gold Certification, ATP Specializations and Nortel Elite Partner Certification programs.- Tiered Technical Support in support of CPE Equipment portfolio Implementation and Maintenance- Lab Services and Field trial support of New Product Introduction and service recovery- Ensure conformance to published operating standards and business requirements- Address issues associated with service recovery, implementation, and product quality- Implement process and programs required for continual business improvement- Delivery of Professional Services for advanced technologies - IP Telephony, TelePresence, Wireless, and Optical. - Program Management team, including Project and Engagement Managers in support of projects spanning multiple profit centers and those with corporate scope.- Supply technical and process advice for Product Management to develop new service programs and product offers

Managing the operations and personnel to deliver Equipment Services Technical Support, Complex Professional Services (Voice and Data), and Program Management for multi-region and out of region projects. General areas of responsibility include Three-tiered Maintenance and Installation support for BCS product portfolio; lab testing and field trials for new technology and product introduction; interfaces with manufacturers for quality and equipment performance items, including design, implementation, and maintenance. Directs and controls operations to achieve service objectives within force and budgetary constraints. Directing activities of the Operations groups that support these functions, e.g. Customer Call Receipt, Centralized Dispatch Center, Data Helpdesk functions, and Equipment Services Lab. Strong involvement in Cisco Gold Certification, ATP Specializations and Nortel Partner Certification programs.

Directs the activities associated with Equipment Services - Tiered Technical Support in support of CPE Equipment portfolio Implementation and Maintenance

Tier 3 Technical Support - Provides high-level skill in identification and resolution of complex product/service problems as the subject matter expert on specific products or technologies is escalated and conditions assisting Field Operations personnel.