David Weis Email & Phone Number

Raleigh, Nc

Raleigh-Durham, North Carolina Area

• Manage team of 9 direct reports from entry-level to late-career• Build relationships, assesses performance, provides career and development coaching, manages pay, and improves colleague engagement.• Lead firm wide training sessions with 100+ participants• Manages broad organization-wide projects on behalf of solution leadership. Ensures that projects are evaluated for cross-domain impact and managed accordingly• Responsible for benefits administration and ongoing service delivery for 8 clients• Develops strong client relationships by providing strategic guidance to clients on Best Practice methodology• Owns communication of escalations, risks, issues (including E&Os), and priorities across external and delivery of quarterly stewardship data

Winston Salem, Nc

• Serve as primary resource for both internal and external client contacts• Coach team on quality service and building strong client relationships• Oversee change management and prioritization of complex, large scope projects for internal and external stakeholders• Conduct ongoing client status meetings with executive leadership• Implement and monitor standard operation procedures

Winston-Salem, Nc

• Developed and supported new proprietary reverse logistics platform used in 20+ nationwide locations for the processing, tracking & reporting of millions of daily transactions.• Coordinated with business stakeholders on application requirements, end user feedback & created user stories for application development• Define requirements, create mockups & process flow documentation, execute functional and regression tests• Groomed, prioritized and defined backlog for sprint cycle management

Greensboro/Winston-Salem, North Carolina Area

• Coordinated benefit programs for enterprise account of 40K lives in regards to retiree health/welfare and pension benefits• Maintained Access databases and Excel spreadsheets to provide an updated record of client dashboard reporting and maintenance of service level agreements• Administered and maintained employee benefits programs, coordinating open enrollment while working with existing employees on “life-changing” events to their benefits including marriage, children or processing life insurance claims for deceased participants• Provided superior customer service by taking escalated calls that required extensive research with organizations that held the policies, producing and auditing eligibility files to resolve numerous medical, 401K and pension issues

Winston-Salem, Nc