Donna Gibson Email & Phone Number

• Accountable for store KPIs: budgets, training and development, staff retention, facilities maintenance, security and lost prevention. • Support store budget for effective payroll expense management, workload, and productivity standards and non‐payroll expense management (i.e. store travel, store meetings, and store supplies). • Monitor store’s sales performance by utilizing daily/weekly sales reports… Show more • Accountable for store KPIs: budgets, training and development, staff retention, facilities maintenance, security and lost prevention. • Support store budget for effective payroll expense management, workload, and productivity standards and non‐payroll expense management (i.e. store travel, store meetings, and store supplies). • Monitor store’s sales performance by utilizing daily/weekly sales reports. Develop/execute action plans to course correct shortfalls. • Execute floor moves, preparation of merchandise displays and presentations consistent with merchandising concepts and guidelines. • Manage receiving processes and back-of-house operations. • Identify and train personnel on all OSHA, state and local safety procedures and requirements. • Identify, train and execute loss prevention procedures. • Manage the hiring and training processes. • Manage store Human Resources functions including, terms, payroll, transfers, promotions, contact information, rosters, reporting, and replacement time cards. Show less

• Supervised, managed and lead store employees, typically 30-50 associates.• Exceeded sales goals for 12 consecutive months. Maxing bonuses based on top-line sales and P&L targets.• Executed customized 12 month business plans and training tools that address benchmarks, KPIs, and resources.• Successfully opened two new stores within the expected timeline of 30 days.• Continuously built and maintained relationships with customers, colleagues and staff to positively impact… Show more • Supervised, managed and lead store employees, typically 30-50 associates.• Exceeded sales goals for 12 consecutive months. Maxing bonuses based on top-line sales and P&L targets.• Executed customized 12 month business plans and training tools that address benchmarks, KPIs, and resources.• Successfully opened two new stores within the expected timeline of 30 days.• Continuously built and maintained relationships with customers, colleagues and staff to positively impact sales goals for the region.• Created and implemented strategies to improve sales and profits, while acting as an expert advisor to customers.• Documented track record of exceeding sales budgets and setting sales records with combines sales of $9M in donated goods.• Managed overall store operations which includes but is not limited to: staff development, budget management, payroll, personnel management.• Led cross-functional project teams that developed and implemented new positions/processes directed at increasing customer/donor engagements.• Directedly impacted and supported associates’ career development and career growth Show less

• Managed sales plans via direct sales, distributors, manufacturer’s representatives and brokers. • Communicated strategies to internal and external customers skills with a strong understanding of various communication methods and proper situational use. • Partnered with a more senior member of the team to develop an annual strategic plan with the assigned channel, responsible for the execution of the annual plan as a leader, coordinating the execution of the plan through regional… Show more • Managed sales plans via direct sales, distributors, manufacturer’s representatives and brokers. • Communicated strategies to internal and external customers skills with a strong understanding of various communication methods and proper situational use. • Partnered with a more senior member of the team to develop an annual strategic plan with the assigned channel, responsible for the execution of the annual plan as a leader, coordinating the execution of the plan through regional commercial teams and marketing. Developed strategies and plans with support to oversee that the right channels are selected to promote and distribute goods and services for their specific account’s business.• Grew revenue and offering within the channel partner(s), incrementally year over year to ensure the breadth of company products increases. Increased the number of (new) products to the partners’ portfolio. Ensured internal commercial team satisfaction with channel partner(s) via annual review with the relevant account management team(s).• Gained incremental distribution with the Martha Stewart Private Label program in gadgets and managed the project team in design, manufacture, production , packaging, promotion and logistics of the program. • Forecasted against actual revenue, on a quarterly basis. Minimized forecast deviation and discussed any with specific business partners frequently. • Drove growth in performance and profitability within specific businesses. Increased the amount of book growth. Carried out monthly follow up meetings, and Quarterly Business Reviews. Ensured channel partner satisfaction with year over a year progress via Quarterly Business Review scorecard.• Generated leads for large project opportunities for business focused account management teams• Developed and designed sales and promotional campaigns which included print, television, radio and personalities events with a focus on building distribution and increased profitable revenue for the company. Show less

• Provided total account management; sell-in programs and brand promotions.• Drove channel partner planning and forecasting, • Implemented the strategy to promote company products or services through channels and oversaw that targets were met or exceeded for their specific business. • Identified with the Channel Partner to understand current shortcomings in their ability to drive "flow business" growth and then created strategies to address shortfalls, resulting in the Partner… Show more • Provided total account management; sell-in programs and brand promotions.• Drove channel partner planning and forecasting, • Implemented the strategy to promote company products or services through channels and oversaw that targets were met or exceeded for their specific business. • Identified with the Channel Partner to understand current shortcomings in their ability to drive "flow business" growth and then created strategies to address shortfalls, resulting in the Partner meeting or exceeding targets.• Met or exceeded, promotional plans and POS-to-plan goals for assigned territory and markets.• Expanded sales of incremental display locations, selling the execution of plan-o-grammed locations, executing initiatives as well as maintaining in-stock conditions.• Developed and leveraged relationships with key influencers and decision makers in assigned stores, markets, and regions.• Provided and managed sales training and skill development of the team in assigned geographies.• Followed sales call standards and effectively orchestrated a call coverage plan that met the business needs of the client and retail customer. • Contributed to the development and management of annual account plans & adjusted based on trends and competitive action. Show less

Master'S Degree, Counseling And Guidance

Bachelor'S Degree, Art Education