Dustin Higgins Email & Phone Number

Washington D.C. Metro Area

“People First Award” – top 2% of employees based on performance • Organize and facilitate all construction project activities (both in the field and at a corporate level) from initial design to full completion • Collaborate with teams of designers, architects, and revenue managers to develop products accurately targeting specific markets • Create pre-construction schedules, identifying critical path items and necessary milestones to meet various deadlines. • Identify special circumstances and constraints to devise effective solutions • Resolve all unforeseen complications that arise mid-project • Liaise between numerous other department heads, gathering and implementing critical feedback from CEO and President to guarantee satisfaction of all stakeholders • Reduce costs by driving competitive subcontractor negotiations and detailed contract execution • Conduct strict quality assurance inspections, certifying that each product meets the needs of all clients, owners, and customers • Supervise day-to-day activities of multiple teams of contractors with various scopes, budgets, and deadlines • Cultivate a positive, inclusive, and safe work environment, emphasizing teamwork, mutual respect, and career advancement • Work with Department of Consumer and Regulatory Affairs and third-party inspectors through permitting, code compliance, and inspection processes.

Washington D.C. Metro Area

● Managed and trained sales team that handled 900+ units, consistently maintaining a leased rate of 98% or above● Instituted new programs and procedures for the sales division, such as CheckPoint ID● Recruited, evaluated, hired, and onboarded sales agents, and was chosen to represent company at career fairs● Implemented new marketing ventures such as RentDynamics for Lead Management and a call center to maximize efficiency● Assisted 15 property managers with on-site maintenance and residential issues● Assisted struggling sales teams in other branches of the company to bring sales numbers up to industry and company standards, now at 95% leased● Responsible for overall management of sales team, including mentoring, training and performance reviews● Maintained responsibility for leasing duties such as cultivating leads, closed and processed leases, and conducted tours● Earned the BMC People First award in 2016 for leadership and customer service, given to 2 of 200 residential employees.

Washington D.C. Metro Area

● Generated $2.8 million in annual lease revenue by selling 150 leases ● Coordinated turnovers with property managers and inspected apartments prior to move-in● Used excellent interpersonal skills to close prospects and form relationships with clients in order to increase customer satisfaction and enhance Bernstein’s reputation● Demonstrated in-depth knowledge of Bernstein’s properties, the local area and housing market in DC. ● Conducted tours of 19 different properties within Bernstein’s portfolio, often cross-selling within the portfolio● Attended multiple college housing fairs to acquire new leads and increase Bernstein’s name recognition

Williamsburg, Va

● Supervised various departments in day-to-day operations and long-term projects and trained department heads ● Conducted recruitment efforts, interviews, and hiring ● Managed staff and mitigated conflict ● Formulated rate structures based on past performances and future projections to maximize revenue ● Devised and implemented new business strategies, such as forming partnerships with local businesses ● Developed a positive online presence through Yelp, TripAdvisor and other third-party websites, resulting in the property consistently being ranked in the top five out of eighty hotels ● Maintained conformity to strict Hilton Hotel guidelines, passing each quarterly Quality Assurance inspection ● Cultivated a positive work environment, promoting teamwork, mutual respect and employee satisfaction

Williamsburg, Va

● Resolved guest issues, abiding by Hampton Inn's 100% Satisfaction Guarantee ● Monitored and responded to guest feedback ● Performed front-office administrative duties ● Trained new employees ● Provided excellent customer service by sharing information on local attractions, restaurants and local events

George Mason University, Fairfax, Va

● Conducted interviews with current and former inmates to gather data for multiple longitudinal studies ● Investigated the whereabouts of former inmates and initiated professional relationships ● Collected and analyzed data for publication

Lynchburg, Va

● Tutored 60 top-tier students in a complete Spanish immersion program ● Directed and produced student news channel ● Organized recreational and educational activities, such as book clubs, field trips, and sporting events ● Taught Spanish customs and traditions, drawing from research and past experiences

Bachelor Of Arts (B.A.), Psychology, English/Linguistics

Activities and Societies: Alpha Phi Omega

Psychology, Spanish

Activities and Societies: Psychology Club, Human Emotions Research Lab Assistant, Operation Smile