Dustin Higgins Email & Phone Number

Washington D.C. Metro Area

• “People First Award” – top 2% of employees based on performance
• Organize and facilitate all construction project activities (both in the field and at a corporate level) from initial design to full completion
• Collaborate with teams of designers, architects, and revenue managers to develop products accurately targeting specific markets
• Create pre-construction schedules, identifying critical path items and necessary milestones to meet various deadlines.
• Identify special circumstances and constraints to devise effective solutions
• Resolve all unforeseen complications that arise mid-project

Washington D.C. Metro Area

• Managed and trained sales team that handled 900+ units, consistently maintaining a leased rate of 98% or above
• Instituted new programs and procedures for the sales division, such as CheckPoint ID
• Recruited, evaluated, hired, and onboarded sales agents, and was chosen to represent company at career fairs
• Implemented new marketing ventures such as RentDynamics for Lead Management and a call center to maximize efficiency
• Assisted 15 property managers with on-site maintenance and residential issues
• Assisted struggling sales teams in other branches of the company to bring sales numbers up to industry and company standards, now at 95% leased

Washington D.C. Metro Area

• Generated $2.8 million in annual lease revenue by selling 150 leases
• Coordinated turnovers with property managers and inspected apartments prior to move-in
• Used excellent interpersonal skills to close prospects and form relationships with clients in order to increase customer satisfaction and enhance Bernstein’s reputation
• Demonstrated in-depth knowledge of Bernstein’s properties, the local area and housing market in DC.
• Conducted tours of 19 different properties within Bernstein’s portfolio, often cross-selling within the portfolio
• Attended multiple college housing fairs to acquire new leads and increase Bernstein’s name recognition

Williamsburg, VA

• Supervised various departments in day-to-day operations and long-term projects and trained department heads
• Conducted recruitment efforts, interviews, and hiring
• Managed staff and mitigated conflict
• Formulated rate structures based on past performances and future projections to maximize revenue
• Devised and implemented new business strategies, such as forming partnerships with local businesses
• Developed a positive online presence through Yelp, TripAdvisor and other third-party websites, resulting in the property consistently being ranked in the top five out of eighty hotels

Williamsburg, VA

• Resolved guest issues, abiding by Hampton Inn's 100% Satisfaction Guarantee
• Monitored and responded to guest feedback
• Performed front-office administrative duties
• Trained new employees
• Provided excellent customer service by sharing information on local attractions, restaurants and local events

George Mason University, Fairfax, VA

• Conducted interviews with current and former inmates to gather data for multiple longitudinal studies
• Investigated the whereabouts of former inmates and initiated professional relationships
• Collected and analyzed data for publication

Lynchburg, VA

• Tutored 60 top-tier students in a complete Spanish immersion program
• Directed and produced student news channel
• Organized recreational and educational activities, such as book clubs, field trips, and sporting events
• Taught Spanish customs and traditions, drawing from research and past experiences

Bachelor Of Arts (B.A.), Psychology, English/Linguistics

Activities and Societies: Alpha Phi Omega

Psychology, Spanish

Activities and Societies: Psychology Club, Human Emotions Research Lab Assistant, Operation Smile