Managed overall performance of BW system from Data Load to report responsiveness. Resolved all IT helpdesk inquiries on BW data content and reporting requests. Coordinated vendor implementation teams for interfacing external systems to SAP ERP system. Led internal teams to implement various custom ERP functional improvements. Participated in monthly steering committee meetings as project manager of Data reporting.• Designed and Implemented complete reporting scheme to meet FDA compliance for medical equipment failure trend analysis, showing current data, historical data (12 years), and projected trends.• Designed custom dataflow to feed dashboard for Customer Service Contract reporting, showing profitability, utilization, Revenue Recognition and projected trends for 300+ contracts.• Redesigned ETL processes to reduce nightly data load time frame by 50% from 10 hrs. to 5 hrs.• Designed Extractors, Custom/Standard Data flow for Info Objects, DSO, InfoCubes, Multi-providers, Infosets, Update Rules, and Transformations. Optimized data structures for maximum performance.• Created BW BEx queries, Excel BEx workbooks, and Web App templates.• Created and monitored process chains for extraction of Master Data and Transaction Data.• Managed projects starting with User Functional Request creation, Technical Request creation, and completing with User acceptance testing (planning, executing) and documentation.• Provide ERP user support in various modules: Notifications (QM), Sales Orders (SD), Service Orders (PP), Material Movement (MM), ERP Quickview queries. Assist users with ERP functional request requirements.• Developed, planned, and coordinated user training for new and existing projects / functions.• Managed Transport and Change control functions between Dev, QA, and PRD systems for BW and ERP/ECC.• Maintained data flow and resolved operational issues for external connected systems.

General Manager of Regional Service Center with departments covering: Customer Service, Logistics, Materials Management, in-house repair and remote field service. • Grew business from local repair shop (south Texas area) to large regional facility covering 15 states. • Expanded the facility from 5000 SqFt to 26K SqFt• Grew revenues from < $200K/mon to over $1.1M/month.• Led and managed a team of 45 people across all department functions• Created and implemented monitoring programs and procedures to validate and ensure equipment repair quality. Reduced out of box failure rate from 7% to <0.6%• Actively managed customer relationships at all levels from equipment technician to Hospital/Facility CEOs. • Improved local service center equipment repair quality by developing technician training programs and QC systems checks.• Designed, created and managed a MS Access database used in four service facilities, to track customer repairs during repair process and report status to customers. • Created procedures to monitor and report on service repair turnaround times, customer feedback and complaints that enabled the service division to proactively service and retain customers.• Led testing/validation teams for Customer Service and Operations for SAP ERP implementation. Designed User Acceptance Testing test matrix, monitored execution and validated prior to Go Live.

Installed, Maintained Medical Imaging Systems in Southeast Texas area. Equipment ranging from conventional Film based X-Ray systems, Computer controlled film Cassette transport systems, Self-contained portables, Analog and Digital CCTV systems to Angiography and Cardiovascular labs with Digital Imaging Workstations. • Managed assigned area to maintain average customer equipment uptime of > 98%.• Serve as local technical adviser to assist with sales presentations. • Installation Project Manager to coordinate site prep with system delivery, Review Construction project progress, Coordinate /schedule equipment delivery, schedule crew for Equipment installation.• Audit system calibration and document results to ensure equipment meets FDA guidelines on radiation exposure.• Maintain communication with customer at various levels, from equipment technician to Hospital/Facility CEOs