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@esi-estech.com
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3 phones found area 817
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LinkedIn matched
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Dave Whitmer is listed as Customer Support / Call Center Solutions Leader at Estech Systems Inc., based in Fort Worth, Texas, United States. AeroLeads shows a work email signal at esi-estech.com, phone signal with area code 817, and a matched LinkedIn profile for Dave Whitmer.
Dave Whitmer previously worked as Vice President; Technical Support at Estech Systems Inc. and Director of Technical Services at Aegis Communications Group, Inc. Dave Whitmer holds Associate, Electronic Technology from Rets.
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AeroLeads found 1 current-domain work email signal for Dave Whitmer. Compare company email patterns before reaching out.
Results oriented strategic visionary with an in-depth knowledge of process and technology re-engineering Customer Services, Sales and IT Organizations in Contact Center environments. High achiever with a successful record of developing winning strategies and tactics by combining a quality, employee empowering leadership approach with financial discipline.Primary Skills:Leadership/Talent ManagementDispute/Resolution ManagementVendor/Contract NegotiationsIncident/Crisis ManagementStrategic Business Growth Planning
Listed skills include Telecommunications, Voip, Call Centers, Networking, and 46 others.
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Plano, TX, US
- Architect/Manager of internal and external customer support relationships - Customer Service, Cloud Support and Technical Support.- Oversee daily Operations in a Contact Center (Technical Support & Customer Svc); including incident and crisis management.- Establish, manage and report Key Performance Indicators to Executive Management- Oversee hiring.
- Direct and manage IT Operations organization + IT Help Desk/Technology support services + Field Operations (21 remote FTE) + Data Center Management + ACD Telephony Platform Administration- Desktop/Server Administration- Oversee ACD operations for 13 Contact CentersAvaya, Rockwell, Genesys ACD platforms- Production system implementation, management and.
Administrate PBX and IVR facilities (Toshiba/Nortel)Oversee daily Technical Support OperationsEstablish, track and report Key Performance Indicators to Executive ManagementOversee hiring, staffing, and scheduling processesForecast and manage departmental budget ($5 million/yr.)Develop and implement policies, procedures, and processesManager of 158 call.
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Dave Whitmer works for Estech Systems Inc..
Dave Whitmer is listed as Customer Support / Call Center Solutions Leader at Estech Systems Inc..
AeroLeads has found 1 work email signal at @esi-estech.com for Dave Whitmer at Estech Systems Inc..
AeroLeads has found 3 phone signal(s) with area code 817 for Dave Whitmer at Estech Systems Inc..
Dave Whitmer is based in Fort Worth, Texas, United States while working with Estech Systems Inc..
Dave Whitmer has worked for Estech Systems Inc., Aegis Communications Group, Inc, and Flashnet Communications.
You can use AeroLeads to view verified contact signals for Dave Whitmer at Estech Systems Inc., including work email, phone, and LinkedIn data when available.
Dave Whitmer holds Associate, Electronic Technology from Rets.
Dave Whitmer is listed with skills including Telecommunications, Voip, Call Centers, Networking, Avaya, Call Center, Ivr, and Workforce Management.
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