Dan Hoban Email & Phone Number

San Francisco, California, Us

9 Sherwood Rd, Po Box 342, Au

South Bank, Queensland, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Fortitude Valley, Queensland, Au

Fortitude Valley, Queensland, Au

• Product manager for all internally developed products/applications working across multiple business streams to define strategy and prioritise features.• Manage a suite of products, including marketing websites, design system, customer identity and access system, MyAccount (Online Billing and Accounts), UrbanAccess (online permit system and app), Atlassian product suite and Kubernetes based hosting platform for all products.• Lead the delivery of UrbanAccess from initial requirements gathering to launch of the MVP in under 12 months. Released in June 2020, the application manages works valued at $150-250M+ annually for the business and has already delivered annual savings of over $200,000.• Managed the re-platforming project for the online customer account platform – MyAccount – from the collection and validation of user stories through to customer testing. This project included the implementation of a customer identity and access management platform and extensive integration with the enterprise API Gateway.• Lead the development of the current product strategy which has transitioned Urban Utilities away from a monolithic Sitecore web platform, working hand in hand with the Technical Lead to develop a flexible language-based approach to development allowing for the right tools to be used while maximizing maintainability.• Documented and refined extensive product roadmaps and for existing products. This included working with customer experience and service teams.• Managed internal relationships with wider technology teams including architecture, security and operations to ensure new products met broader corporate policies and strategic objectives.

South Brisbane, Queensland, Au

• Manage the end to end delivery of digital projects including estimation, scoping, resourcing and daily management.• Act as product owner for Dept of Transport Join the Drive/Smart Streets products.• Mentor account services staff to increase agency-wide digital literacy.

Ashmore, Qld, Au

• Product Owner for the GC2018 Website games time and significant campaigns translating complex business requirements into online experiences that delivered on all KPIs for ticket sales, email signups and, volunteer and baton bearer nominations.• Product Owner for the GC2018 mobile app through all project phases including defining requirements, procurement, development and release. The mobile app exceeded targets by achieving over 500,000 downloads.• Delivery and management of digital style guide, acting as digital brand champion, advising and assessing on brand and accessibility compliance.• Developed and managed GC2018 Brand Hub an online portal for all brand material including a media image library and approvals system for brand usage.• Established email marketing program including the implementation of multiple management systems and templates to meet evolving organisational needs.• Acted as key point of contact for all technology and transport-related projects, including Results Website, Games Journey Planner and Ticketek Ticketing Platform, including as a member of the Journey Planner Project Board.• Management and generation of content for social media channels.

o Managed the deployment and launch of a new corporate intranet built on Sharepoint 2013, including training of subject matter experts in the management of content and use of the platform.o Work with internal clients to develop requirements for and deliver new products for collaboration and internal engagement.o Redevelopment of external website in line with Queensland Government CUE and Information standards, leveraging modern technologies, to deliver a responsive experience for users.o Creation of responsive email templates and campaigns in HTML and inline CSS for both internal and external marketing campaigns.

Bristol, England, Gb

Delib is software as a service (SaaS) vendor that provides solutions for community engagement, crowd sourcing and participatory budgeting. A market leader, it has worked with government agencies, universities, health services, police departments and the private sector to deliver effective engagement outcomes that connect citizens’ ideas with decision makers.As the key contact for all customers, I have leveraged my previous experience as a public servant to become to partner with our client to help them achieve their online engagement goals. This has seen me work as a partner with our lead contacts to ensure that all users have the support and training, while providing one-on-one advices on consultation projects. I achieve this through regular contact and reviews of engagement activity, and discussing future engagements to identify ways for me to support my clients further.I also work within Delib’s social media consultancy business where I provide expert advice to government agencies on the effective use of online engagement technologies. This has seen me undertake audits of customers’ existing social media activities and provider recommendations for improvements; develop operating and communications strategies to support the implementation of social media and develop governance frameworks.

Brisbane, Queensland, Au

The Queensland Government created Department of Communities, Child Safety, and Disability Services in March 2012 from elements for the former Department of Communities. The department provides programs and services that support Queenslanders in need, focusing on child safety, disability services, foster care, as well as supporting families, seniors, youth and women.As the Principal Communication Officer (Social Media), I am responsible for overseeing the management strategic development of the department’s social media presence. This requires that I support, advise and train staff across the organisation in social media best practices while ensuring that our program is compliant with legislative requirements. I have also been actively involved in whole-of-government discussions around social media and other digital issues.

Brisbane, Queensland, Au

The Department of Communities was the lead agency of the Queensland Government for all human-social services. The department consisted of over 10,000 staff spread across the state and took a lead role in the assisting communities recover from natural disaster.This contract position saw me take on a lead role in implementing improvements identified following the 2011 Queensland floods and Cyclone Yasi. This required that I work with a wide range of internal stakeholders and engage with internal clients in an account management role. My successes in this position directly lead to my employment as Principal Communication Officer (Social Media).

The Entello Group is a financial management company that focuses on the training and development of its clients as well as delivering returns on their investments. Through this model, clients learn the core skills of financial planning and investment while working with qualified staff to develop their financial future.The role of Media and Marketing officer at Entello is the sole marketing role for the organisation. Working directly with the Chief Executive Officer, the position works across both the training and management sides of the business to develop strategies and collateral to support the ongoing growth of funds under management and clients.

Australia, Au

Minter Ellison is one of largest international law firms in the Asia Pacific. The firm has 15 offices across New Zealand, Hong Kong, the People's Republic of China, Mongolia, and the United Kingdom with more than 290 partners ad 890 legal staff.My role with Minter Ellison was the lead for the development and submission of all tenders for the Brisbane office. This saw me work across the organisation with both business development and legal staff to ensure that each tender was submitted on time with the maximum chance of success. While working as the Tenders Manager I utilised a range of organisation and project management skills to ensure that competing deadlines where met.

Hinchinbrook Shire Council centred on the town of Ingham, one hour north of Townsville in North Queensland. The council provides services to approximately 12,000 residents and 6500 ratepayers.In this role, I was responsible for all aspects marketing and communications for the council as well customer service, records management, property leasing and management, and administrative services. This included approximately $1.5million in budget funds and the management of a team of 15. The focus of this role was the improvement of council’s media management and communication activities that required me to work effectively across the organisation with employees, elected officials, interest groups, and community members.Selected Achievements• Rebranding of the council, including the development of a wide range of templates to support operations• Development and implementation of new website management system with providers Resolute IT, with the system now used by more than 50% of local governments in Queensland• Management of all media activities during the 2009 Ingham floods, which attracted significant media national media coverage, including acting as a corporate spokesperson.

Mane Contracting Group (Mane) is a small project management company based in Port Douglas. Mane specialised in restaurant and retail fit outs, delivering projects and managed the redevelopment of the Pier Shopping Centre in Cairns. This project presented numerous challenges as it occurred with centre and the 255 room, five-star resort attached, still operational.In this contract position, I was responsible for all community and stakeholder engagement activities for the redevelopment of the Pier Shopping Centre in Cairns. This saw me work with retailers, restaurateurs, and hotel management to shape construction schedules to minimise impacts on business as usual.