Dwi Ikhsan Email & Phone Number

South Tangerang, Id

Kota Tangerang Selatan, Banten, Indonesia

Job Descriptions: - Communicated clearly and informatively with customers about all BTN products, including Funding, Lending, and E-channel, explaining features and benefits, interest rates, application procedures, and promptly addressing customer complaints with solutions.- Oversaw, monitored, and coordinated all operational activities at the Sub-Branch Office, interacting with internal and external staff to ensure smooth and efficient processes.- Monitored the implementation of operational procedures related to risk management, ensuring compliance with safety standards and company policies.- Responsible for developing operational activities to enhance effectiveness and efficiency, while focusing on providing excellent customer service.- Observed team performance, provided feedback, and set an inspiring example as a leader for all team members.Provided creative and timely solutions for various challenges faced by the Sub-Branch Office in delivering customer service.- Conducted objective assessments of team performance, provided motivation, and assisted in enhancing the skills and competencies of team members.- Ensured services provided to customers align with high standards set by the headquarters, prioritizing customer satisfaction and trust as primary objectives.- Played an active role in achieving company business targets, including Volume of Account (VOA) and Number of Account (NOA) for Funding and Lending, and ensured operational activities adhered to the principles of prudence and Good Corporate Governance to maintain company integrity.

Indonesia

Bumi Serpong Damai

Bumi Serpong Damai