● Customer Care Specialist to serve as the initial point of contact for members over the phone, and via email as well as manage the flow of initial Identity theft victim inquiries, handle phone and email volumes and serve as “traffic control” for incoming customer needs. ● Update billing payment, account updates & changes. Answer questions about service coverage and general information. Became an expert in all aspects of IDX products and services. ● Entered data into multiple computer applications. Assisted with all Customer Care Specialist tasks and projects. ● Performed various office and administrative tasks as assigned. Entrusted with sensitive member and client information. ● Able to work varied shifts as well as overtime in occasional times of company need.

Representative responsibilities included reviewing resumes, maintaining applications in the Applicant Tracking System,conducting screening interviews with potential hires, and coordinating interviews with the Hiring Manager.● Present to 20-50 candidates on a weekly basis regarding job responsibilities and requirements.● Engage and attract candidates through LinkedIn and Indeed.● Consistently hit weekly KPIs of Hiring Manager interviews scheduled, textings, sourcing, and NCNS rate.● Writing correspondences.

● Daily task and responsibility included, importing and exporting data from D365.● Uploaded customer sales and transfers order via Excel Data Connector.● Generated labels for Nordstrom, Bloomingdales and more.

Transferring Assistant/ReceptionistRepresentative responsibilities include: liaison between clients, shareholders, and internal departments via email, fax,and phone; filing physical and digital files; data entry and management using Microsoft Excel and Transtar.Coordinating clients’ corporate action meetings, including, but not limited to, annual meetings, special meetings, and shareholder meetings.

Data QA & Reconciliation, September 2019 – January 2020 Maintained and updated the customer database; processed customer and account source documents by reviewing data for deficiencies.Maintained operations and reported needed changes in order to maintain customer confidence through securing confidential customer data.