Handled internal and external communications.Assisted in business operations and management of assets.Provided solutions to clients and ensured delivery of quality products.Negotiated with key stakeholders and maintained good relationships.

Manage the distribution of jobs in the PAWS system.Work closely with Singtel Counterparts with regards to job assignments.Maintain strict compliance to industry standards and protocols.Supervise Field Engineers doing Installation and Restoration jobs for Fibre to the Home Customers.Manage customer-related request such as booking of appointment, rescheduling and provide feedback when necessary.Assist with special request made by customers and provide excellent service.Perform ad hoc duties as assigned.

Served as point of contact and assist team members in ensuring that work processes are in good order.Work closely with contra firms on transfer of assets between institutions.Manage account related inquiries, review transfer request and maintain required team SLA.Build strong relationships across Sales, Margins, Customer Service, Risk Department, Operations and Technology to create highly collaborative partnerships.Perform daily oversight of E*TRADE’s TPO relationship with Broadridge Business Process and Outsource ensuring adherence to Service Level Agreement, policies and procedures.Identify risk and resolving potential issues that may adversely affect client experience.Create a training program for incoming associates and perform coaching sessions.Research and resolve cases related to transfer of asset issues and escalations.Process disbursement for clients requesting check or wire delivery of their liquidated assets.Create stop payment on checks that has been processed incorrectly, undelivered checks and unauthorized request.Email Broadridge Business Process and Outsource on assets that need to be transferred via DTC and Euro Clear Markets.Ensure that trade is instructed in the market within agreed timelines.Contact counterparties through phone calls and emails to reconcile trades including Standard Settlement Instructions to match them in the market.Review outgoing asset transfer request that failed to automatically send a reject request to BPS/NSCC.Review incoming asset transfer request failing to receive updates from End of Day reports to determine whether the transfer was completed or rejected by the contra firm.Assist customer service, financial service representatives, relationship managers and other department regarding Transfer of Asset questions and concerns.

Advice front office and customer service teams of any asset deliveries requiring outbound calls and send items to batch print for mailing back to the contra firm.Identify client documents and request in Customer Imaging System.Process daily documents and identify which of 85+ different document types the correspondence belongs to.Process client request by identifying what is required based on company policy.Process 400+ documents daily in indexing or more according to business need.Review documents sent in by email, fax and mail for proper filing and scanning to the clients account.Review documents submitted by client’s requesting for asset transfer.

Transcribe reports, reviews and interviews used for litigation purposes.Document actions, maintain quality customer service and ensures legal compliance.Carry out medical review for cases and ensure costs charges are reasonable.

Supervise a team of 12 FTE’s responsible for transcribing, editing and quality control of transcribed medical reports.Manage schedule, staffing, training and coaching.Convert audio files into written reports through transcription.Edit transcribed reports prior to delivery to Partner Doctors.Perform quality checks and audit medical reports.